Cynthia Martinez
Round Rock
Summary
Accomplished results driven leader with extensive experience in multi-unit management and strategic planning. Leads teams to achieve sales targets through the commitment of building strong customer service relationships, and through consistency in company directives.
Overview
32
32
years of professional experience
Work History
Regional Sales Manager
Claire’s Stores, Inc.
04.2017 - Current
- Directly supporting a region of 11 Districts made up of 210 stores with an annual volume of $90M.
- Conduct weekly touch bases with District Sales Managers to discuss sales performance, company standards and initiatives, operational needs, and talent development.
- Manage region P&L to support business growth.
- Develop business strategies to identify opportunities within the region and maximize performance. Implement action plans to drive sales and achieve regional targets.
- Provide feedback to corporate business partners regarding sales performance, promotional strategy and execution, and company initiatives.
- Provide motivation, direction and coaching to District Sales Managers to achieve execution of the company’s objectives with successful compliance.
- Develop District Sales Managers in all areas of the business through store visits, coaching and by providing consistent feedback.
District Sales Manager
Claire’s Stores, Inc.
03.2004 - 04.2017
- Managed day to day operations of 15 stores in the Austin market, exemplifying customer engagement and leadership behaviors essential to the success of the stores within the district.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the district.
- Increased sales by developing and implementing effective sales strategies for the district. Established sales and performance goals for each store and provided regular feedback and tools needed to attain or exceed designated sales plans.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Championed a customer-first approach within the team, ensuring all associates understood their impact on overall customer satisfaction and retention.
- Guided stores to maintain excellence in all aspects of store merchandise standards and presentation.
Store Manager
Claire’s Stores, Inc.
05.2002 - 11.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached store team on best practices for sales and customer service to help improve the store’s efficiency.
- Identified associates for promotional opportunities within store/district and prepared them for growth through consistent coaching and development.
Department Manager
Walmart
12.1992 - 05.2002
- Managed daily operations of jewelry and shoe departments.
- Reviewed P&L statements, managing departments controllable expenses.
Education
Business Management
Texas State University
San Marcos, TXSkills
- Multi Unit Management
- Leadership Development
- Customer Service
- Strategic Planning
- Profit & Loss
- Coaching
- Goal Setting
- Decision-Making
Accomplishments
- District Sales Manager Trainer 2012-2017
- Outstanding District Sales Manager of the Year 2016
- Regional Sales Manager of the Year 2021
Timeline
Regional Sales Manager
Claire’s Stores, Inc.
04.2017 - Current
District Sales Manager
Claire’s Stores, Inc.
03.2004 - 04.2017
Store Manager
Claire’s Stores, Inc.
05.2002 - 11.2004
Department Manager
Walmart
12.1992 - 05.2002
Business Management
Texas State University
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