Cynthia Martinez
Georgetown,TX
Summary
Accomplished dental professional with expertise in office management and patient relations, honed at Smile Haus Dental. Proven track record in strategic planning and team leadership, enhancing patient satisfaction and operational efficiency. Skilled in dental software and negotiation, driving growth initiatives and fostering a positive workplace culture. Increased regional sales by implementing targeted marketing strategies.
Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.
Knowledgeable Office manager with robust background in managing dental offices effectively. Proven ability to streamline office operations and enhance patient satisfaction through efficient workflow management. Demonstrated expertise in team leadership and patient coordination.
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Arbor Oaks Dental
12.2022 - Current
- Supervised daily operations, focusing on maintaining workflow efficiency and effective patient scheduling.
- Analyzed staffing needs and coordinated schedules to improve resource management and elevate team performance.
- Streamlined office procedures and policies to optimize patient care and maintain regulatory compliance.
- Provided comprehensive guidance to new team members on software systems and customer service protocols, ensuring seamless integration into operations.
- Oversaw KPI and P&L management processes, ensuring alignment with strategic goals.
Dental Regional Manager
Smile Haus Dental
01.2017 - 12.2022
- Designed and rolled out strategic initiatives focused on enhancing patient satisfaction in diverse healthcare settings.
- Supervised operational workflows, guaranteeing alignment with industry standards and regulatory requirements.
- Led staff training initiatives focused on improving patient care techniques and ensuring adherence to service delivery standards.
- Assessed clinic performance metrics to pinpoint areas requiring enhancement for optimal operations.
- Supervised daily activities across 5 dental offices, prioritizing delivery of superior customer service experiences.
- Trained and mentored staff on best practices for patient care and service delivery.
- Analyzed performance metrics to identify areas for improvement in clinic operations.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established relationships with local dental suppliers to negotiate favorable terms and support clinic operations.
- Fostered a positive workplace culture through regular team-building activities and feedback sessions.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for [Number] locations.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Boosted brand growth by devising strategic network and marketing tactics.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Dental Treatment Coordinator
Old Settlers Dental
03.2012 - 11.2022
- Coordinated patient treatment plans, ensuring alignment with dental protocols and patient needs.
- Facilitated clear communication between patients and dental team, enhancing overall patient satisfaction.
- Implemented effective scheduling systems, improving appointment management and reducing wait times.
- Trained new staff on office procedures and software, fostering a collaborative work environment.
- Managed insurance verification processes, ensuring accurate coverage information for patients.
- Developed follow-up procedures for treatment plans, promoting patient compliance and retention.
- Analyzed patient feedback to identify areas for service improvement and enhance operational efficiency.
- Led initiatives to streamline administrative workflows, resulting in improved office productivity and patient care quality.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Facilitated seamless dental office operations through effective management of scheduling and appointment logistics.
- Encouraged open dialogue and cooperative efforts among staff to strengthen workplace relationships and support a cohesive team dynamic.
Dental Office Manager
Euclid Mcleod D.D.S
01.2000 - 03.2012
- Oversaw daily operations, ensuring smooth workflow and efficient patient scheduling.
- Managed staff schedules, optimizing resource allocation and enhancing team productivity.
- Implemented office policies and procedures to improve patient care and compliance standards.
- Trained and mentored new team members on software systems and customer service protocols.
Education
High School Diploma -
John B. Connally High School
PflugervilleSkills
- Treatment Planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Dental office management
- Patient scheduling
- Patient relations
- Payment plans
- HIPAA compliance
- Scheduling
- Oral communication
- Employee training
- Patient care
- Electronic dental record (EDR)
- Office administration
- Medical records management
- Inventory management
- Human resources
- Appointment coordination
- Workflow coordination
- Infection control
- Office meetings
- Budget management
- Non-conformance reports
- Regulatory requirements
- Scheduling and coordinating
- Computer skills
- Customer service
- Teamwork and collaboration
- Professional and courteous
- Customer relationship management
- Problem resolution
- Staff development
- Staff management
- Hiring and training
- Negotiation and conflict resolution
- Team leadership
- Business administration
- Business analysis and reporting
- Managing operations and efficiency
- Task delegation
- Good judgment
- Administration and reporting
- Goal setting
- MS office
- Schedule oversight
- Staff training
- Documentation and reporting
- Training and development
- Business development
- Shift scheduling
- Team development
- Performance reviewing
- Performance evaluations
- Strategic planning
- Budget administration
- Cost control
- Onboarding and orientation
- Verbal and written communication
- Relationship building
Certification
- Dental Radiology
- X-ray certification
- Jurisprudence
- Coronal polishing
- Nitrous Oxide Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Office Manager
Arbor Oaks Dental
12.2022 - Current
Dental Regional Manager
Smile Haus Dental
01.2017 - 12.2022
Dental Treatment Coordinator
Old Settlers Dental
03.2012 - 11.2022
Dental Office Manager
Euclid Mcleod D.D.S
01.2000 - 03.2012
High School Diploma -
John B. Connally High School