Cynthia Martinez
North Richland Hills,Texas
Summary
Dynamic and results-oriented customer service professional with a proven track record of delivering exceptional service and exceeding customer expectations. Committed to fostering positive experiences through effective communication and a genuine passion for helping others. Adept at resolving issues with efficiency and professionalism. Eager to contribute to a collaborative team environment that values growth and continuous improvement in customer service skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Co - Owner
JM Fences
05.2021 - Current
- - Managed day-to-day operations of the business alongside fellow Co-Owner.
- - Oversaw hiring and training of new employees.
- - Established and maintained relationships with vendors and suppliers.
- - Handled inventory management and ordering supplies as needed.
- - Responsible for locating and avoiding all utilities at each project site.
- - Monitor project progress and address any issues that may arise during installation.
- - Answering phones and scheduling residential and small commercial appointments.
- - Responsible for developing the strategies that maintain and grow a social presence.
- - Maintain all administrative work, payroll and website updates.
- Www.jmfences.com
Project Manager
Mizell & Moore Interiors
09.2019 - 04.2021
- - Compile selection and specification of furniture, fixtures and equipment including layout drawings and detailed product description.
- - Assist in decision making related to purchasing of furniture and equipment at customer locations.
- - Manages consultants and contractors during project until completion, which includes reviewing interior design submittals in all design and construction phases to ensure adherence to brand and schedule and budgetary requirements.
- - Researches materials, finishes and systems for interior application.
- - Vendor communication on pricing quotes, information and sample requests.
- - Creating and maintaining detailed project documentation.
- - Meeting with clients to define and document project scope, objectives, and desired outcome.
Customer Service Representative Bilingual
AT&T
Dallas, TX
08.2001 - 08.2019
- Received, screened, analyzed, dispatched, and updated trouble reports while managing high-volume calls from English- and Spanish-speaking customers.
- Resolved customer issues efficiently and professionally; initiated outbound contact for additional information or status updates; coordinated with internal departments, Frontier Communications, and emergency services to ensure timely and accurate response.
- Delivered exceptional customer service by accurately documenting all calls and dispatch activity and collaborating with team members to improve communication and operational efficiency.
- Analyzed market trends and competitor pricing strategies to support revenue optimization and informed decision-making.
- Delivered exceptional bilingual (English/Spanish) customer service by resolving billing and payment inquiries, providing billing explanations, and processing credits and payments for Telco, U-verse, and Wireless accounts.
- Evaluated business and consumer accounts to make executive decisions on collections, creditworthiness, service restoration, restriction, or disconnection in compliance with FCC regulations.
Education
Associate of Science - Business Administration
Tarrant County Junior College
05.2005
Electronics
ATI
05.2002
Skills
- Flexibility in changing environments
- Keen attention to detail
- Effective time management
- Proficient in communication
- Optimistic mindset
- Customer engagement
- Small business operations
- Customer relations
- Strategic decision-making
- Policy and procedure implementation
- Inventory management
- Workforce management
- Problem-solving
Certification
- The President's Volunteer Service Award
- Presented by the National Community Service in recognition and appreciation for my commitment to strengthen our nation and communities through volunteer service
- 2018-10-01
LANGUAGES
Spanish - Proficient
HOBBIES & INTERESTS
Volunteering, My Refuge House Committee
The President's Volunteer ServiceAward Presented by theNationalCommunity Service in recognition and
I collaborated with the Hispanic Fence Association to translate their training materials and worked closely with the board on training materials and course management at the AFA Fence Installation School. I have volunteered with My Refuge House since 2016, participating in charity events and installing floral decor for their annual fashion shows. I served on the board with AT&T, focusing on networking and volunteering.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Co - Owner
JM Fences
05.2021 - Current
Project Manager
Mizell & Moore Interiors
09.2019 - 04.2021
Customer Service Representative Bilingual
AT&T
08.2001 - 08.2019
Electronics
ATI
Associate of Science - Business Administration
Tarrant County Junior College