Cynthia Marx
Sedalia,MO
Summary
Reliable Customer Support Representative offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer Service areas and flexible with changing business needs.
Overview
15
15
years of professional experience
Work History
Cashier
Food Lion Grocery
05.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Post Closer Real Estate Firm
Ohlson & Medlock
06.2017 - 01.2019
- Checked accuracy and completeness of all paperwork.
- Completed post-closing quality control evaluations of all closing documents.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
International Flight Attendant
Omni Air International Inc.
06.2008 - 02.2016
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
High School Diploma -
Mountain Home High School
Mountain Home05.1976
Skills
- Point-of-Sale Software
- Price Identification
- Cash Drawer Management
- Restocking
- Customer Relations
- Goal-Setting and Achievement
- Social Perceptiveness
- Guest Inquiries
- Complex Problem-Solving
- Time Management Skills
- Active Listening
- Liquor Law Compliance
- Loyalty Program Promotion
- Critical Thinking
- Training and Development
- Cash Register Systems
- Product Knowledge
Timeline
Cashier
Food Lion Grocery
05.2022 - 06.2023
Post Closer Real Estate Firm
Ohlson & Medlock
06.2017 - 01.2019
International Flight Attendant
Omni Air International Inc.
06.2008 - 02.2016
High School Diploma -
Mountain Home High School
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