Cynthia Mason
Montgomery,AL
Summary
Seeking a position utilizing my skills and experience Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
19
19
years of professional experience
Work History
Healthcare Customr Respresentative
Mdlive for Cigna
01.2024 - Current
- Streamlined option for registration whether on Mdlive mobile app, Mdlive website or over the phone
- Worked effectively in fast-paced environments.
- Updates patient’s Personal Health Record
- Proven ability to learn quickly and adapt to new situations.
- Scheduling consultations either by video or phone
- Updating patients insurance information and creating tickets for billing issues(Jira)
- Rerouting prescriptions and updating pharmacies
Customer Service Representative
Sagility (Cigna)
08.2023 - 01.2024
- I handle medical, dental and pharmacy calls
- I help find providers for members, explain their benefits to them, call doctors and dentist office and do transfer if they want to transfer to another provider
- Also explain member Cigna Healthy Today Visa Card
- Look up dental providers and claims, help with step by step reimbursement
- Look up drug coverage and different pharmacies for member.
Customer Service Representative
Concentrix (American Express)
11.2022 - 02.2023
- Call companies that has Amex and asked certain question s to make sure they are still using Amex
- Send out decals so they can put in their business to let customers know they do accept Amex.
Customer Support Representative
Concentrix
02.2021 - 11.2022
- Making outbound calls to customers
- Taking inbound calls
- Helping with account issues
- Taking payments and doing installments.
Work from Home Customer Service Representative
Comcast
10.2018 - 04.2020
- Taking calls and directing them to the correct department, escalate customer issues to tier 2
- Helped making payment, update customer information, check status of equipment
- As well as remove bank cards and add bank accounts.
Demo Specialist
Engaging Costco members about CDS products
01.2014 - 02.2020
- Informing members about product attributes and benefits
- Increasing brand awareness
- Highlighting the Costco pricing value
- Closing the sale.
Customer Representative
Ask Telemarketing - Montgomery, AL
07.2008 - 10.2008
- Conducted calls to people who vote
- Explained to them what they were voting for and how they can express their opinion.
Housekeeping
Janitorial - Montgomery, AL
05.2006 - 07.2006
- Cleaned temporary housing on Maxwell Air Force Base for new trainees
American Red Cross - Montgomery, AL
10.2005 - 11.2005
- Entered hurricane victim's information into computer so they could receive monetary aid
Education
High school diploma -
Wetumpka High School
Wetumpka, AL05.1979
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- Technical Troubleshooting
- Paperwork Processing
Personal Information
Work Permit: Authorized to work in the US for any employer and remotely
Timeline
Healthcare Customr Respresentative
Mdlive for Cigna
01.2024 - Current
Customer Service Representative
Sagility (Cigna)
08.2023 - 01.2024
Customer Service Representative
Concentrix (American Express)
11.2022 - 02.2023
Customer Support Representative
Concentrix
02.2021 - 11.2022
Work from Home Customer Service Representative
Comcast
10.2018 - 04.2020
Demo Specialist
Engaging Costco members about CDS products
01.2014 - 02.2020
Customer Representative
Ask Telemarketing - Montgomery, AL
07.2008 - 10.2008
Housekeeping
Janitorial - Montgomery, AL
05.2006 - 07.2006
American Red Cross - Montgomery, AL
10.2005 - 11.2005
High school diploma -
Wetumpka High School
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