Cynthia Massey
Fredericksburg,VA
Summary
Information Systems Technology graduate with hands-on experience in customer support and system troubleshooting. Successfully improved workflows in high-volume environments while managing technical challenges. Academic honors reflect a commitment to excellence; recognized for optimizing operations and enhancing user experiences.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Spotsylvania, Virginia
05.2026 - 09.2026
- Greeted customers, identified needs, and directed them to suitable banking services to enhance customer satisfaction.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, and loan applications.
- Explained banking products and services available at the bank.
- Resolved customer complaints promptly and professionally, fostering customer loyalty and trust.
- Executed cash transactions and managed cash ordering, ensuring smooth branch operations and financial accuracy.
- Balanced cash drawer daily and kept accurate records for all branch transactions.
- Performed ATM and vault audits to maintain financial integrity.
- Prepared new account documentation in line with bank policies and procedures.
Front Desk Associate
Himalayan Market
Spotsylvania Courthouse, VA
01.2023 - 05.2026
- Delivered high-quality customer service by assisting 100+ customers daily, resolving inquiries with professionalism and efficiency — reinforcing communication and user support skills essential in IT.
- Implemented workflow and process improvements that reduced wait times, enhancing customer experience and operational efficiency.
- Managed point-of-sale (POS) systems and maintained accurate digital records, ensuring data integrity and effective system management.
- Troubleshot digital payment and transaction issues, and building transferable technical problem-solving skills aligned with IT support and information systems.
- Balanced independent responsibilities with teamwork, managing customer-facing operations while supporting staff to maintain seamless daily functions.
Student Internship
Technical Services
Locust Grove, VA
05.2025 - 06.2025
- Provided frontline technical support by troubleshooting hardware and software issues for faculty and staff, ensuring efficient problem resolution and minimal downtime.
- Assisted with system imaging, updates, and maintenance of laptops and desktops, ensuring reliable performance and security.
- Configured and set up classroom desktop environments to support instructional technology, demonstrating attention to detail and adaptability in fast-paced situations.
- Enhanced network infrastructure by replacing and rearranging data cable jacks, improving connectivity and reliability in classrooms.
- Collaborated with team members on technical projects while managing independent tasks, demonstrating strong teamwork and time management.
- Applied critical thinking, problem-solving, and efficiency to technical challenges, while continuously learning and adapting to new tools and processes.
Front Desk Associate
Avis Budget Rental
Manassas, VA
09.2018 - 11.2019
- Managed front desk operations in a high-volume environment, improving service efficiency and customer retention.
- Utilized customer management software to efficiently process reservations, payments, and customer inquiries, enhancing overall customer experience.
- Assisted customers with technical troubleshooting for online bookings and account access, which improved user satisfaction and reducing follow-up inquiries.
- Maintained accurate digital records to ensure compliance with company data security and policy guidelines, supporting operational integrity.
Education
Associate of Applied Science - INFORMATION SYSTEMS TECHNOLOGY
Germana Community College
Fredericksburg05-2025
Skills
- VLANs, Subnetting, System Imaging, Troubleshooting, Wireshark Programming & Development: Java, Python, HTML, CSS, JavaScript, Git Tools & Platforms: Microsoft Office, Google Workspace, Cisco Packet Tracer, Visual Studio Code
- Cash handling
- Professional Strengths: Problem-Solving, Critical Thinking, Adaptability, Customer Service, Teamwork & Independent Work, Communication Projects Personal Website Development
Certification
Career Studies Certificate in Networking, Career Studies Certificate in Data Center Technician
Projects
Personal Website Development – Built an interactive website using HTML, CSS, JavaScript, and Git, applying real-world web development practices and version control., Cisco Networking Labs – Configured routers, switches, VLANs, and subnetting; performed troubleshooting and applied security principles to strengthen network reliability.
Awards
Summa Cum Laude, Phi Theta Kappa Honor Society, Chapter: Alpha Lambda Psi
Languages
English
Professional
Hindi
Professional
Timeline
Retail Banker
Woodforest National Bank
05.2026 - 09.2026
Student Internship
Technical Services
05.2025 - 06.2025
Front Desk Associate
Himalayan Market
01.2023 - 05.2026
Front Desk Associate
Avis Budget Rental
09.2018 - 11.2019
Associate of Applied Science - INFORMATION SYSTEMS TECHNOLOGY
Germana Community College