Cynthia Mata
Joliet ,IL
Summary
Administrative Aide at Bolingbrook Police Department, enhancing operational efficiency and confidentiality. Proficient in data entry and demonstrating exceptional multitasking and public relations skills. Led teams to exceed goals through strategic planning and staff training, achieving significant improvements in service delivery.
Professional administrative support specialist with comprehensive experience in law enforcement environments. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in managing records, handling communications, and providing exceptional customer service. Analytical thinker with excellent organizational and multitasking abilities, known for maintaining high standards and delivering impactful results.
Overview
21
21
years of professional experience
Work History
Police Administrative Aide
Bolingbrook Police Department
09.2023 - Current
- Scheduled appointments and maintained calendar for Police Chief and Deputy Chief
- Maintained confidentiality of sensitive documents, securely disposing of obsolete records according to established protocols.
- Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed the payroll processing for temporary and contract employees through Pace and Tyler Munis.
Court Administrative Services Supervisor
Will County Circuit Clerks Office
02.2020 - 09.2023
- Supervises, evaluates and directs work of Circuit Clerk Staff (an average 16 + employees weekly) responsible for Civil and Traffic/Criminal counter and for traffic/criminal bond adjustments in Court Services department
- Monitor day-to-day workload requirements and quality of work and Set work load priorities
- Aide in providing training and orientation for new and existing staff
- Compose and prepare reports
- Participate in and conduct staff meetings
- Correspond with management, outside agencies, peers, and general public
- Assist with coaching, counseling, and disciplining employees as needed
- Create and deliver performance review
- Supervision of clerical and financial processing functions
- Process and approve timesheets for payroll.
- Monitor employee's benefit time banks balances
- Adhere to Union Contract
- Provide back-up support for other supervisors in their absence
- Manage time efficiently in order to complete all tasks within deadlines
- Participate in team projects, demonstrating an ability to work collaboratively and effectively
Finance Clerk
Will County Circuit Clerks Office
10.2016 - 02.2020
- Worked at the payment processing window. Collecting payments from defendants or their Attorneys.
- Received court motions and other court related documents for registration. Assisted customers in general inquires.
- After gaining experience and excelling I was trained to work in bonds area of the department.
- In bonds area I focused more on adjusting money, applying posted bond money or general payments to proper court cases. As well as issue refunds when needed.
Service Desk Coordinator
Marshalls TJX Companies
06.2004 - 12.2008
- Responsible for cashiers and their cash requests, verified their balances and provided change when needed.
- Assisted customers with returns and exchanges, and all other requests.
- Worked sales floor and kept up with merchandise appearance.
Education
High School Diploma -
Lockport Township High School
Lockport, IL05.2006
Skills
- Ability to Prioritize and Plan
- Data Entry
- Public Relations
- Multitask
- Scheduling and calendar management
- Certified Bi-lingual Translator (Spanish)
- Set Goals
- Train Staff
- Operational Improvements
- Confidentiality and data protection
- Excel spreadsheets
- Filing and data archiving
Timeline
Police Administrative Aide
Bolingbrook Police Department
09.2023 - Current
Court Administrative Services Supervisor
Will County Circuit Clerks Office
02.2020 - 09.2023
Finance Clerk
Will County Circuit Clerks Office
10.2016 - 02.2020
Service Desk Coordinator
Marshalls TJX Companies
06.2004 - 12.2008
High School Diploma -
Lockport Township High School
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