Cynthia Matts
Oxford,GA
Summary
Passionate and detail-oriented customer service professional with 25+years of experience. Trained in and successfully execute conflict resolution. Eager to build loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.
Overview
32
32
years of professional experience
Work History
HRIS Specialist
Rockdale County Government
06.2022 - Current
- Provides information support services for designated Talent Management program areas including recruiting,employee relations,safety,training and others assigned.
- Coordinates and provides data support and data entry for new hires,terminations,benefits and employee data changes.
- Responsible for the integrity of the information that is housed in ADP by running queries and analyzing data.
- Develops,maintains and supports a variety of reports and queries utilizing appropriate reporting tools.
- Coordinates and maintains departmental records to include official employee files and other records assigned.
- Provides records and reports to support Talent Management programs and metrics.
- Assists Talent Management with verification and accuracy of the county's budgeted headcount and classification and pay plan based upon Board of Commissioner's actions.
Customer Account Specialist
Rockdale Water Resources
06.2021 - 06.2022
- Process payments returned checks and charges back to accounts with added fees; notifies customers of appropriate action; enters shut-off notices into the computer.
- Process customer refunds and distributes reports to the Finance Department.
- Collect and organizes data, maintains a variety of department financial and account files/databases.
- Assists department with phone calls as needed and questions they may have relating to the billing system.
Customer Service Representative
Rockdale Water Resources
04.2019 - 06.2021
- Process connects/disconnects of service, customer inquiries regarding water consumption leaks and service requests
- Manage the customers accounts ; including set up of new account, billing,adjustments and finalizing
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Human Resources Manager/District HR Coordinator
Kmart
06.2002 - 01.2019
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets
- Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices, and streamlining payroll process
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Maintained payroll and benefits for employees.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Office Manager
Kmart
05.1992 - 06.2002
- Posted receipts to appropriate general ledger accounts
- Researched and resolved accounts payable discrepancies
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
- Composed effective accounting reports summarizing accounts payable data
- Balanced monthly general ledger accounts to accurately record cost and month end
Education
High School Diploma -
Rockdale County High School
Conyers, GA06.1993
Skills
- Customer Service
- Product Sales
- Benefits Administration
- Legal Compliance
- Recruitment Oversight
- Policy Enforcement
- Training and Development
- Staff Management
- Billing
- Bilingual
Additional Information
References available upon request
Certificates
Work & Personal Life: The Balancing Act
Resilience in Challenging Times
Re-Entry into the Workplace during COVID
Glove Safety
Course Respirator (Mask) Safety
EEO Training
Shaping an Ethical Workplace Culture
Anti-Harassment in the Workplace
Computer Security Basics
Protection from Ransomware and Phishing Attacks
Course Cybersecurity Threats to Public Entities
COVID-19 for Local Government Personnel
Microsoft Teams -Learning Tool for Employees
Strategies to Effectively Work from Home
Leadership Cohort
Timeline
HRIS Specialist
Rockdale County Government
06.2022 - Current
Customer Account Specialist
Rockdale Water Resources
06.2021 - 06.2022
Customer Service Representative
Rockdale Water Resources
04.2019 - 06.2021
Human Resources Manager/District HR Coordinator
Kmart
06.2002 - 01.2019
Office Manager
Kmart
05.1992 - 06.2002
High School Diploma -
Rockdale County High School
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