Cynthia Mauldin
Benefits Coordinator
St. Louis,MO
Summary
Accomplished Human Resources Supervisor with a proven track record at Casino Queen, adept in project management and effective communication. Demonstrated success in employee development, benefits coordination, and cost control. Skilled in Microsoft Office Suite, with a strong analytical mindset, ensuring compliance and enhancing operational efficiency.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
City Plumbing Supply
09.2021 - Current
- Provide fast, friendly service by actively seeking customers to assist their needs and help
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Provide effective customer service for all external customers by directing customers to products
Janitorial Supervisor/Owner
Spotless Treasure's LLC
08.2016 - 05.2021
- Managed employee's performance, provided guidance support and manage the relationships between the staff and the organization so that each is successful
- Managed inventory of cleaning supplies and equipment
- Managed with the screening and hiring of new applicants
- Performing all janitorial duties necessary in instances of staff shortages
Benefits Administrator
Benefits Communication Insourcing
01.2014 - 07.2015
- Provided quality control for enrollment and claims
- Served as Benefits liaison with insurance vendors and carriers
- Served as point of contact for employee benefits questions
Benefits Administrator
PSAV /Swank Audio Visuals
03.2007 - 10.2013
- Annual benefits enrollment coordinator
- Coordinated annual benefits fairs and new associate orientation
- Administrator for worker's compensation and return to work policies
- Consolidated Omnibus Reconciliation Act (COBRA) coordinator
Benefits Coordinator
Edward Jones
03.2000 - 03.2007
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately for all employees within the South/West Region
- Leave of Absence coordinator for Financial Advisors
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Human Resources Supervisor
Casino Queen
06.1995 - 01.2000
- Responsible for the direct management and development of employees including performance appraisals, disciplinary actions and training
- Administered the 401k program as the sole liaison with Fidelity Investment Group
- Administered the Drug Testing
- Administration Liaison with Zurch for the Worker's Compensation Program
- Benefits Coordinator for all in-house benefits
Education
Certificate of Technical Studies - Plumbing
Ranken Technical College
St Louis, MO05-2022
Associate of Theology - Theology
Metropolitan Christian Bible Institue
St Louis, MO05-2010
Skills
- Effective communication
- Engagement activities
- Strong analytical skills
- Continuous improvement mindset
- Project management capabilities
- Cost controls
- Microsoft Office Suite
- Reliability
- Human resources background
- Training and development experience
- Communication
- Multitasking Abilities
Timeline
Customer Service Representative
City Plumbing Supply
09.2021 - Current
Janitorial Supervisor/Owner
Spotless Treasure's LLC
08.2016 - 05.2021
Benefits Administrator
Benefits Communication Insourcing
01.2014 - 07.2015
Benefits Administrator
PSAV /Swank Audio Visuals
03.2007 - 10.2013
Benefits Coordinator
Edward Jones
03.2000 - 03.2007
Human Resources Supervisor
Casino Queen
06.1995 - 01.2000
Certificate of Technical Studies - Plumbing
Ranken Technical College
Associate of Theology - Theology
Metropolitan Christian Bible Institue
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