Cynthia Mavin
Dover
Summary
Dedicated professional with extensive experience as a Vision Aide at ECO-ESC, skilled in relationship building and active listening. Successfully enhanced student engagement through tailored educational support and Braille instruction. Proven ability to resolve conflicts and improve customer satisfaction in high-pressure environments, leveraging strong problem resolution and critical thinking skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Vision Aide and Tutor
ECO-ESC
08.2023 - 05.2025
- Assisted student with severe visual impairments and autism to all classes, field trips, and work programs
- Prepared student's materials in Braille
- Guided him in all his academics and lab work
- Built a very trusting relationship with him over the years
Direct Support Professional Caregiver
Life Bridge Services
01.2021 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
Vision Aide/Tutor, Special Needs Student
ECO-ESC
10.2012 - 05.2021
- Offered caring companionship and emotional support as well as educational assistance.
- Facilitated recreational activities tailored to individual student abilities, promoting social engagement and mental stimulation during Gym class.
- Established trusting relationship with student through consistent reliability and genuine empathy towards his unique situations.
- Learned Braille in order to teach him.
- Prepared all his work K-8th grades in Braille and assisted him in each of his classes.
- Supported children's development by encouraging teamwork and understanding of others.
Customer Service Representative and Samples Dept.
Saint-Gobain BayForm
01.1996 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Education
Ohio University
Athens, OH05-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
Accomplishments
- Supervised team of 3 staff members.
Certification
BSED 1-8th grades
Teaching License
Languages
English
Full Professional
Timeline
Vision Aide and Tutor
ECO-ESC
08.2023 - 05.2025
Direct Support Professional Caregiver
Life Bridge Services
01.2021 - 08.2023
Vision Aide/Tutor, Special Needs Student
ECO-ESC
10.2012 - 05.2021
Customer Service Representative and Samples Dept.
Saint-Gobain BayForm
01.1996 - 09.2006
Bachelor of Science - Education
Ohio University
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