Cynthia Mays

• Developed and managed client relationships to ensure satisfaction with services provided.
• Provided timely responses to customer inquiries and service requests.
• Monitored customer accounts to identify any potential issues or areas of improvement.
• Coordinated with internal teams to develop strategies for addressing customer needs on time.
• Developed and implemented processes for improving client service delivery standards.
• Resolved escalated customer complaints professionally.
• Collaborated with cross-functional teams on projects related to client service initiatives.
• Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
• Generated monthly performance reviews highlighting the department's successes, challenges, and areas of improvement.
• Established effective communication channels between clients and other departments within the organization.
• Implemented quality assurance programs designed to improve overall customer experience.
• Drove customer escalations to resolution by engaging directly with clients.

Quickly adapted to product knowledge to ensure customer trust.

Achieved sales and retention goals by 20% in the first year, upselling and cross-sales.

Coordinated with sales and marketing teams on account plans and strategies to drive incremental revenue gains.

Developed long-term sales pipeline and increased the company's market share in specialized areas.

Grew revenue with profitable pricing structures and strategic discount plans.

Overcame obstacles with a new pricing structure. Perpetual to Subscription renewals.

Understood customers' internal relationships, biases, and concerns, and cultivated trusting partnerships with individual decision-makers and key influencers.

Persuaded potential customers to purchase items using demos and product samples, through upselling and cross-selling.

Sustained high customer satisfaction rates with problem resolution and feedback loops.

Leveraged the company's portfolio of products and services to change the playing field against the competition.

· Worked with marketing to develop multi-channel advertising campaigns.

Tapped knowledge base of client information and developed solutions based on unique business needs.

Developed and nurtured client relationships with key partners to promote product growth within markets.

Researched competitive landscape, sales trends, and changing customer needs.

Connected with customers and generated sales with consultative and relationship-driven approaches.

Organized optimal solutions for clients, collaborated across teams, and coordinated company resources.

Reached Scorecard incentive bonus yearly by 95% to 100%.

Leveraged market and industry expertise to maximize territory growth and attended meetings and seminars to develop skills.

Managed business development lifecycle from beginning to a successful close.

Grew portfolios, serviced customer accounts, and troubleshot system and account problems.

Grasped client business and technical challenges and fitted consulting solutions around specific needs.

Improved sales process by delivering feedback to management.

Handled stressful situations professionally and multitasked with ease.

Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

Delivered polished and professional sales presentations to individual clients and groups.

Answered customers' questions about products, prices, and availability.

Accomplished multiple tasks in a fast-paced environment.

Exceeded quotas frequently, with continuous product pushes and attention to customer needs.