Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia McCall

Loup City,NE

Summary

To put together my 30 years management and customer service experience along with my education to benefit your company, customers, and employees while at the same time furthering my career.

Motivated, hardworking, dependable, multitask, and skilled valuable key player who thrives on awesome customer service. Highly skilled in Microsoft Word, excel, outlook, access, lotus 123, quick books, quicken, dynamics, including internet research, selling, and buying, etc. Very experienced and educated in business start-ups, estimates, insurance, safety and company/employee relations.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Manager

CNK UNIVERSAL SERVICES
05.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Deli & Store Clerk

Bosselmans
06.2023 - 03.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

HelpersProduction Workers

POPCORN TECH LABOR
05.2020 - 08.2023
  • Treat, Process, Bag and Ship Popcorn
  • Set up for new order
  • Supervise and Train new employees
  • Clean and maintain all areas and machinery
  • Inventory, order and purchase supplies and product
  • Assisted with maintenance and safety issues also
  • Create, set up and maintained company and product data
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Learned all required tasks quickly to maximize performance.
  • Frequently inspected production area to verify proper equipment operation.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.

MANAGER, Administrative Services Managers

GRAND GIFT BASKETS
05.2015 - 11.2019
  • Manage, supervise, coordinate, and provide a wide range of services that allows the company to operate efficiently
  • Oversee the facilities, maintenance and office upkeep
  • Develop, record, maintain, and monitor company, customer and employee records
  • Also overseen the mail, supplies, printing, copying, and busy phones
  • Set goals and deadlines
  • Design and make Gift Baskets for all occasions
  • Selling and buying wholesale and retail inventory in store and on the internet etc..

OFFICE MANAGER, Administrative Services Managers

GRAND BUSINESS SOLUTIONS
06.2004 - 04.2015
  • Provided superior customer service to businesses and individuals with solutions for their needs
  • Refer and hire contractors and employees if needed for their solutions
  • Business start-up and profit increase plans
  • Conducted product inventory, verified quantity and quality of product receivables
  • Confirm loss prevention activities implemented and followed
  • A/R, A/P, payroll, invoicing, billing, answering service, busy phones
  • Data entry, excel, word, lotus 123, quick books, quicken, peach tree, etc
  • Internet research, buying, selling

Office Manager, Administrative Services Managers

RIVOLTA CONSTRUCTION & TREE SERVICE
03.2000 - 12.2013
  • Complete company office set-up and maintained top to bottom
  • Hired, trained, scheduled and maintained all employee records including preparing and issuing payroll
  • Customer estimates, statements, billing, invoicing and job costing
  • Set-up and maintained all company records
  • Order job materials, schedule job contracts and crews
  • Planned and prepared all specials, discounts, customer rewards and referral programs
  • Helped job crews with tree work and asphalt paving and lawn care and snow removal
  • Loaded crew material trucks and supervised 10 employees

BAR/RESTAURANT MANAGER, Food Service Managers

AL-MOSA BAR & RESTAURANT
05.1989 - 03.1999
  • Hire, Train, Schedule, and Supervise Employee's
  • Plan, Purchase, Order, Prepare, Cook, and Serve Customer's Food and Drink
  • Run Bar & Restaurant Business Top to Bottom
  • Design and Print Menu's, Poster's, and Sign's
  • Advertising & Promote Business and Specials
  • Set Up and Maintain all Company Records
  • Plan and Arrange all Entertainment and Tournaments for Customer's
  • 40-60 Hour Weeks, A/R, A/R, Payroll and Etc..

Education

Vocational School Certificate - BUSINESS MANAGEMENT

SOUTHEAST COMMUNITY COLLEGE
Lincoln, NE
05.2020

Vocational School Certificate - Engineering

MCDONALD DOUGLAS CAD/CAM
Chicago, IL
05.1989

Associate's Degree - ACCOUNTING

CENTRAL COMMUNITY COLLEGE
Grand Island, NE
05.1983

High School Diploma - MATH

NORTHWEST HIGH SCHOOL
Grand Island, NE
05.1980

Manager's Food Handlers Permit -

LANCASTER HEALTH DEPT
01.2019

Highway Construction Flagger -

State Of Nebraska
05.2018

Skills

  • Motivated
  • Hardworking
  • Dependable
  • Multitask
  • Skilled valuable key player who thrives on awesome customer service
  • Highly skilled in Microsoft Word, excel, outlook, access, lotus 123, quick books, quicken, dynamics
  • Very experienced and educated in business start-ups, estimates, insurance, safety and company/employee relations
  • Financial management
  • Clear communication
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Hiring and training
  • Training and development

Certification

  • Manager's Food Handlers Permit, Lancaster Health Dept, 01/2021

  • Highway Construction Flagger, State Of Nebraska, 05/2026

Timeline

Deli & Store Clerk

Bosselmans
06.2023 - 03.2025

Manager

CNK UNIVERSAL SERVICES
05.2020 - Current

HelpersProduction Workers

POPCORN TECH LABOR
05.2020 - 08.2023

MANAGER, Administrative Services Managers

GRAND GIFT BASKETS
05.2015 - 11.2019

OFFICE MANAGER, Administrative Services Managers

GRAND BUSINESS SOLUTIONS
06.2004 - 04.2015

Office Manager, Administrative Services Managers

RIVOLTA CONSTRUCTION & TREE SERVICE
03.2000 - 12.2013

BAR/RESTAURANT MANAGER, Food Service Managers

AL-MOSA BAR & RESTAURANT
05.1989 - 03.1999

Vocational School Certificate - BUSINESS MANAGEMENT

SOUTHEAST COMMUNITY COLLEGE

Vocational School Certificate - Engineering

MCDONALD DOUGLAS CAD/CAM

Associate's Degree - ACCOUNTING

CENTRAL COMMUNITY COLLEGE

High School Diploma - MATH

NORTHWEST HIGH SCHOOL

Manager's Food Handlers Permit -

LANCASTER HEALTH DEPT

Highway Construction Flagger -

State Of Nebraska

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Cynthia McCall