Hi, I’m
Cynthia McCallan
Summary
Clinical professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.
Overview
23
years of professional experience
1
Certification
Work History
Kindred Hospitals
Clinical Liaison
05.2021 - Current
Job overview
- Facilitated seamless transitions of patients from acute care hospitals to post-acute care settings such as long term acute hospitals
- Liaised between hospital discharge planners/social workers/physicians/nurses and post-acute care providers to coordinate appropriate patient placements
- Established early referral program in feeder hospital
- Facilitated a for Medicare revenue codes for the entire health first hospital system
- Conducted thorough assessments of patients' physical condition/functioning levels prior to recommending suitable post-acute care options
- Ranked #1 in admissions 3 years in a row and in the Top 4 for performance for 3 consecutive year
- Facilitated workshops with DBM, focused on overcoming objections, closing deals, and building long-term client relationships.
- Provided coaching and mentoring to employees.
MCCALLANSURGICAL LLC
Medical Device Consultant
01.2017 - 01.2022
Job overview
- Launched an enterprise to provide mission-critical devices in OR for Spine and Orthopedic Surgeons
- Managing 4 diverse hospital systems across the Florida East territory
- Developing and executing winning sales plans through impeccable follow up; led presentations and secured commitment for the purchase of Hensler Bone Press at Crane Creek Surgery Center-a historically difficult market for colleagues
- Working closely with materials management professionals, clinical resource managers, IDNs, and GPOs contracting for product purchase and usage
Stryker
Mako Robot Clinical Specialist
01.2016 - 01.2017
Job overview
- Clinical Specialist for Robotically Assisted Partial Knee Resurfacing (UKA) and Total Hip Arthroplasty (THA) - Orthopedic Implants
- Provide training, ongoing in-services, and cadaver labs for physician education
- Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications to insure ideal placement and precision, assisting surgeon in preoperative implant planning, implant sizing and positioning
SHINOGI INC
Medical Sales
01.2015 - 01.2016
Job overview
- Marketing OSPHENA to 250+ obstetric healthcare providers in institutional and private practice settings
- Consistently surpassed performance metrics with a 'Sales Goal Attainment' of 107% of goal up to 158% of goal
- Increased total new revenue in core territory from 85% to 187.87% for Brisdelle and 108.97% for OSHPHENA within first 10 months of employment
- Built territory with an aggressive long-term strategy and approach
- Managed 8 diverse Hospital Systems across territory; created and executed territory business and routing plans in line with company objectives; exceeded all quarterly sales goals and quotas by establishing long-term, trusting relationships
SMART PHARMACY
Senior Compounding Sales Representative
01.2013 - 01.2015
Job overview
- Ranked #5 of 110 representatives for 2014; Q1-2015 at 117% to goal and ranked #3 in sales of 110 representatives
- Managed $1M mixed-portfolio of pain management and hormone treatment therapies to a broad spectrum of physicians, including podiatrists, orthopedic surgeons, neurology internal medicine, family practice, and OB/GYN practitioners
- Consistently ranked top 3 in weekly sales
- Chosen to mentor and train new hires as well as develop and execute territory business and routing plans in line with company objectives
MEAD JOHNSON
Senior Territory Business Manager-Medical Sales
01.2004 - 01.2013
Job overview
- Handled all aspects of the sales and marketing process-from lead generation to post-sale account management for infant nutrition line of products to 250+ obstetric and pediatric healthcare providers in institutional and private practice settings
- Managed 8 very diverse hospital systems across territory; supported and educated medical staff utilizing evidenced-based selling, to facilitate correct usage in Neo-Natal ICUs, Mother-Baby units, OB/GYN, PICU, and physician offices
- Ranked #2 in District and 27/380 in Nation; Team held #1 position in Nation
- Consistently surpassed performance metrics with a 'Sales Goal Attainment' of 122% of goal up to 158% of goal
- Earned recognition in top 10% of sales nationwide for 7 of 8 years
- Member of top sales team over past 10 years
- Won the Certificate of Excellence Award for outstanding performance and lasting contributions to innovation
- Created WIC binder which was adopted nationwide for the entire sales force
- Won President's Club trip
GLAXO-SMITHKLINE
Pharmaceutical Sales Representative
01.2002 - 01.2004
Job overview
- Developed long lasting relationships with cardiologists, infectious disease specialists, neurologists, internal medicine physicians, and urologists
- Facilitated Medical Symposiums to educate physicians
- Launched new products, gaining trust by utilizing evidence-based medicine
- Top performer, won multiple awards, including Managed Care Cup, Managed Care Star, U.S
- Pharmaceutical Spirit Award for spearheading the 'Migraine Care Project' and U.S
- Pharmaceutical Spirit Award for 'Avodart Best Practice and Creativity/Innovation.'
Education
WAYLAND BAPTIST UNIVERSITYPlainview, TX
Bachelor of Science from Health Care Administration
01.2001
LPN License
Clovis Community CollegeClovis, NM
Associate's degree from Nursing
01.1995
United States Air Force - University of MarylandSembach, Germany
Bachelor of Science from Occupational Education
01.1988
Skills
- Intelligence Experience
- Healthcare Management
- Pharmaceutical sales
- B2B
- TRAINING
- SALES
- Managed Care
- Customer service
- TERRITORY
- Materials Management
- B2B SALES
- Military Experience
- Analysis skills
- Medical sales
- Organizational skills
- Hospital Experience
- Negotiation
- Primary Care Experience
- Communication skills
Certification
- TS/SCI, Top Secret Clearance
- Secret Clearance
Military Service
United States Air Force, United States, SRA, 08/01/85, 07/31/88, Telecommunications/Intelligence, TS/SCI
Additional Information
B2B Sales/Territory Management, Strategic Partnerships-Alliances, Solution & Consultative Sales Models, Negotiation & Closing Activities, High-Impact Presentations, New Business Development, Sales Training, Solutions, Client Needs Fulfillment, Vendormate, Vendorclear, Reptrax, Vendor Credentialing Services, Quicken, Salesforce.com, Veeva, CLM, IREP, Microsoft Office Suite (Word, Excel, and PowerPoint)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Clinical Liaison
Kindred Hospitals
05.2021 - Current
Medical Device Consultant
MCCALLANSURGICAL LLC
01.2017 - 01.2022
Mako Robot Clinical Specialist
Stryker
01.2016 - 01.2017
Medical Sales
SHINOGI INC
01.2015 - 01.2016
Senior Compounding Sales Representative
SMART PHARMACY
01.2013 - 01.2015
Senior Territory Business Manager-Medical Sales
MEAD JOHNSON
01.2004 - 01.2013
Pharmaceutical Sales Representative
GLAXO-SMITHKLINE
01.2002 - 01.2004
LPN License
Clovis Community College
Associate's degree from Nursing
United States Air Force - University of Maryland
Bachelor of Science from Occupational Education
WAYLAND BAPTIST UNIVERSITY
Bachelor of Science from Health Care Administration
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