CYNTHIA MCCLAIN
Sparta,TN
Summary
Administrative Manager specializing in office management and financial oversight. Demonstrated ability to create efficient systems that improve productivity and streamline operations. Experienced in coordinating staff activities to achieve organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Manager
Griffin Law Group
Sparta, Tennessee
07.2016 - 07.2022
- Managed office supplies and inventory to ensure seamless daily operations.
- Coordinated schedules and meetings for staff and executives efficiently.
- Oversaw office maintenance and liaised with vendors for repairs.
- Developed organized filing systems for improved document retrieval.
- Maintained financial records, processed invoices, and ensured timely payments.
- Handled front desk operations, greeting visitors and addressing inquiries.
- Monitored client payments, ensuring accuracy in accounts receivable and payable.
- Supervised staff, delegated tasks, and managed office functions effectively.
Clerk
Circuit Court Clerk's Office
Sparta, TN
01.2013 - 02.2016
- Maintained court records and documents for legal proceedings in compliance with regulations.
- Assisted attorneys and judges with case management tasks to streamline operations.
- Scheduled court hearings and notified involved parties to ensure timely attendance.
- Reviewed court documents for accuracy and completeness prior to submissions.
- Managed case dockets to effectively track deadlines and upcoming events.
- Handled confidential information with discretion while providing customer service to the public.
- Processed legal filings and fees, ensuring adherence to established court procedures.
- Acted as court cashier by processing payments for fines, bonds, and other court fees.
Paralegal
Billy Tollison, III
Sparta, TN
03.2011 - 02.2016
- Conducted comprehensive legal research to support case preparation and litigation processes.
- Assisted attorneys with trial preparation, including witness interviews and document drafting.
- Coordinated communication between clients and legal team members for efficient case management.
- Drafted legal correspondence and pleadings, ensuring compliance with filing requirements.
- Reviewed and summarized legal documents for attorney analysis prior to court submissions.
- Maintained organized case files, ensuring accuracy and accessibility of documentation.
- Scheduled and coordinated depositions, hearings, trials, and related meetings to meet deadlines.
- Produced articulate legal briefs, motions, and discovery responses based on thorough research.
Licensed Master Barber
Self Employed
Sparta, TN
03.1993 - 10.2010
- Provided expert haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Consulted with clients to determine desired styles and preferences.
- Educated clients on hair care products and maintenance techniques.
- Developed lasting relationships with clients through exceptional service.
- Stayed updated on current trends and techniques in barbering.
- Managed scheduling and appointment bookings for client convenience.
- Trained junior barbers in techniques and customer service standards.
- Responded promptly to customer inquiries via telephone or email.
- Assisted other barbers in providing services to customers when needed.
- Provided quality haircuts, beard trims, and shaves to customers.
- Created custom designs on customer's hair as requested.
- Worked closely with colleagues to ensure a positive customer experience.
- Followed established health and safety protocols while performing services.
- Disinfected tools and equipment after each use according to safety regulations.
- Provided excellent customer service by being friendly and professional.
- Demonstrated knowledge of product ingredients, benefits, and application techniques.
- Completed transactions using point-of-sale software systems accurately.
- Performed facial massages on clients for relaxation purposes.
- Advised customers on products that would best suit their styling needs.
- Maintained a clean and organized work station throughout the day.
- Kept up with current trends in men's hairstyles and facial hair styles.
- Educated customers on proper at-home care of their new look.
- Greeted customers upon arrival and scheduled appointments accordingly.
- Attended continuing education classes to stay abreast of industry changes.
- Checked inventory levels regularly and placed orders when necessary.
- Recommended new products or services based on customer preferences.
- Conducted consultations prior to providing any services for client approval.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Resolved customers concerns with knowledgeable and professional approach.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Recommended hair styles to compliment clients' facial features and coloring.
- Utilized diverse knowledge to style hair as requested.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Colored, cut and installed extensions according to style photos and client specifications.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Updated appointment calendar and set shift schedules.
- Clipped and sheared hair into diverse cuts and fades for customers.
- Mentored new staff to enhance personal growth and increase productivity.
- Shaved customers using standard and straight razors or clippers.
- Followed updated techniques to color and treat hair and produce consistent results.
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Established loyal clientele through relationship-building and excellent customer service.
- Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Shaped beards and trimmed moustaches with clippers and scissors.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Used razors to shave beards or neck and temple contours.
- Operated cash registers to receive payments from patrons.
- Delivered superior beard care with trimming, shaping or lather and shave services.
- Executed precision cuts and graphic fades aligned with industry trends.
- Recommended and sold lotions or other cosmetic supplies to help customers maintain looks.
- Shaved, trimmed and shaped beards and mustaches.
- Draped and pinned protective cloths around customers' shoulders to prevent hair from falling on clothing.
- Identified hair problems with microscopes or testing devices, sending samples out to independent labs for analysis.
Education
Master Barber Stylist - BArber
Mister Waynes School of Unisex Barbers
Cookeville, TN03-1993
High School Diploma -
White County High School
Sparta, TN05-1991
Skills
- Office management and organization
- Financial recordkeeping
- Schedule coordination
- Vendor management
- Customer relationship management
Certification
Notary Public
Timeline
Administrative Manager
Griffin Law Group
07.2016 - 07.2022
Clerk
Circuit Court Clerk's Office
01.2013 - 02.2016
Paralegal
Billy Tollison, III
03.2011 - 02.2016
Licensed Master Barber
Self Employed
03.1993 - 10.2010
Master Barber Stylist - BArber
Mister Waynes School of Unisex Barbers
High School Diploma -
White County High School