Cynthia (Cindy) McCormack
Summary
Dedicated Home Health Caregiver with experience with Mary Roth, specializing in compassionate care and vital signs monitoring. Enhanced patient wellbeing through effective meal preparation and emotional support, fostering strong relationships with families. Recognized for adaptability in emergencies and commitment to improving quality of life for clients.
Overview
31
31
years of professional experience
Work History
Home Health Caregiver
Mary Roth
01.2025 - Current
- Assisted patients with showering, dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed housekeeping duties to maintain a clean, safe, and organized living space for patients. Daily laundry and changing of bedding
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Improved patients' comfort with massage and application of topical treatments.
Owner
Kertz Cleaning
01.1997 - 02.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Worked the daily operations, ensuring all tasks were completed accurately and efficiently
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Bartender/Waitress/Cook Operator
Dew Drop Inn
01.1994 - 02.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Earned recognition from management for exceptional performance during busy periods or challenging circumstances.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated grills, fryers and ovens to cook food items.
Education
High School Diploma -
Ste. Genevieve Senior High School
Ste. Genevieve05-1980
Skills
- Meal preparation
- Physical therapy support
- Vital signs monitoring
- Emotional support
- Compassionate care
- Alzheimer's care
- Dressing assistance
- Progress documentation
- Housekeeping
- Bathing support
- Family support and instruction
Timeline
Home Health Caregiver
Mary Roth
01.2025 - Current
Owner
Kertz Cleaning
01.1997 - 02.2010
Bartender/Waitress/Cook Operator
Dew Drop Inn
01.1994 - 02.2010
High School Diploma -
Ste. Genevieve Senior High School
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