Summary
Overview
Work History
Education
Skills
Timeline
Generic

CYNTHIA M. MALONE

Hudsonville,MI

Summary

25 Years of administrative skills working in the Medical Field with Customer Service. Along with Quality Technician skills in manufacturing and Food, with a focus on continuous improvement and team leadership. Experience working in a fast-past environment demanding strong organizational and interpersonal skills. Confident and poised with interactions with individuals at all levels. Detailed-oriented and resourceful in completing daily assignments along with promoting and developing strong team players with strong and analytical skills.

Overview

16
16
years of professional experience

Work History

Sales Associate

Kum & Go
11.2023 - Present
  • Customer service: greet Customer's on a regular basis
  • Cash-out purchases made within the gas station
  • Verify winning lottery ticket and sales
  • Stocks and maintain levels of food products in the store
  • Maintains a clean and sanitary workstation area
  • Shift cuts / balancing the cash drawer and safe
  • Store and rotate all products properly
  • Assists co-workers when help is needed
  • Close the kitchen properly and follow the closing checklist. (SOP)
  • Perform other related duties as assigned by the General Manger
  • Assumes 100% responsibility for quality of products made
  • Know our standard portion sizes, cooking methods, quality standards
  • Maintains levels of food products & beverages in coolers and dry storage
  • Bring suggestions for improvement to General Manager.

Line Cook / Prep Cook

Morrison/Clark Retirement
09.2022 - 10.2023
  • Prepare a variety of meals, seafood, poultry, vegetables, and other food items
  • Assume 100% responsibility for good quality of products served
  • Know portion sizes, cooking methods, quality standards, and kitchen rules
  • Stocks and maintains levels of food products online
  • Portion food products before cooking according to portion sizes and recipe
  • Maintains clean and sanitary workstation area
  • Follows proper plate presentation and garnish set up for all dishes
  • Store and rotate all products properly
  • Assists in food prep assignments during off-peak periods as needed
  • Close kitchen properly and follow (SOP)
  • Perform other related duties as assigned by Kitchen Manager
  • Assume 100% responsibility for the quality of products made
  • Know standard portion sizes, cooking methods, and quality standards
  • Maintains levels of food products in coolers and dry storage
  • Portion food products according to portion sizes and recipe specifications
  • Bring suggestions for improvement to Kitchen Manager.

Shipper / Picker

Aspen Surgical
11.2021 - 09.2022
  • Effectively lead, motivate, work with team members so can get good production results
  • Ability to lead by example and involve members in the decision-making process
  • Excellent understanding of operating, setting up, and picking up multiple lines and equipment
  • Along with following the correct safety procedures
  • Possess mechanical skills needed to troubleshoot problems
  • Ability to communicate with line personnel to ensure superior job performance
  • Check product quality, product counts, and weights to ensure performance and attainment
  • Demonstrate KPI measures
  • Maintain a safe and clean working environment and maintain compliance with established procedures and policies
  • Remembering to practice good ergonomics skills while performing the job daily
  • Participated in good manufacturing practices (GMP) daily
  • Adapt to following oral and verbal process specifications to complete assignments.

Quality Technician

Lear Corporation
11.2020 - 11.2021
  • wEffectively lead, motivate, and train members to achieve production results
  • Ability to lead by example and involve members in decision-making process
  • Excellent understanding of operating, set up, and disassembling of multiple lines and equipment
  • Along with following correct lock-out, and tag-out procedures for safe
  • Possess mechanical skills needed to troubleshoot problems
  • Ability to communicate with line personnel to ensure superior job performance
  • Check product quality, usage, waste, product counts, and weights to ensure performance and attainment
  • Demonstrate KPI measures
  • Maintain a safe and clean working environment and maintain compliance with established procedures and policies
  • Remembering to practice good ergonomics skills while performing the job daily
  • Participated in good manufacturing practices (GMP) daily
  • Learned PCF format along with, Lean Manufacturing, Kronos, and HACCP, along with quality service standards, rules, and regulations according to ISO 9000 and all automotive rules and regulations including 5s
  • Also learned different things in cutting etch department when it comes to measurements of parts, micrometers, band saw
  • Maintained high-lo license along with aerial lift license
  • Frequently worked in the receiving department unloading trucks and working with bills of lading paperwork
  • Developed skills in maintenance department along with shipping and receiving
  • Logging invoices into a system for materials so department could keep up an accurate inventory count
  • Adapt to following oral and verbal process specifications to complete assignments
  • Knowledge of using Microsoft Word, Excel, Outlook, and PowerPoint.

Quality Assurance Inspector Ll/Freeze Operations Engineering Technician Ll

Lansoft/Pfizer
08.2020 - 11.2020
  • Goods Issue and Goods Receipt
  • Packing and unpacking handling units and storage units from process orders
  • Bin status report, cancel transfer order, confirm put-away (RF) WBT
  • Enter information into the SAP system
  • Inspect injection serum, and vial to ensure the product is sealed correctly
  • Verify all products and specifications according to customer requirements
  • Following all rules and regulations according to FDA
  • Maintaining a clean and safe work environment will practice social distancing due to COVID
  • Checking cart for the correct number of vials on each cart along with checking the freezer to make sure the correct temperature is being maintained.

Quality Control Inspector

Kent Quality Foods
03.2020 - 07.2020
  • Inspect raw production department on a daily basis to ensure the proper materials and ingredients are being used correctly
  • Verify all products and specifications according to the customer requirements
  • Maintaining a clean and safe work environment while following good manufacturing practices (GMP's)
  • Following all rules and regulations according to the FDA and USDA daily
  • Logging information into Red Zone software.

Supervisor

Suzanna's Kitchen (Hire Dynamics)
09.2019 - 01.2020
  • Communicate organizational needs, oversee employee's performance, provide guidance, support, identify developmental needs, along with managing the reciprocal relationship between staff and the organization so that each is successful
  • Monitor raw materials, packaging, wrapping and palletized products
  • Verified information for food products making sure correct ingredients are being used
  • Maintain constant improvements in making quality products, reducing cost, and following good manufacturing practices (GMP)
  • Observed machine operations to ensure quality and conformity to product standards
  • Make sure the specs are correct and everything meets customer requirements
  • Keep a clean and safe working environment and optimize space utilization
  • Follow quality service standards and comply with procedures, rules and regulations according to FDA and USDA
  • Knowledge of using Microsoft Word, Excel, Outlook, PowerPoint.

Production Worker

Kellogg's Morning Foods Division
09.2012 - 09.2019
  • Effectively lead, motivate, and train members to achieve production results
  • Ability to lead by example and involve members in the decision-making process
  • Excellent understanding of operating, set up, and disassembling of multiple lines and equipment
  • Along with following the correct lock-out, and tag-out procedure for safety
  • Possess mechanical skills needed to troubleshoot problems
  • Ability to communicate with line personnel to ensure superior job performance
  • Check product quality, usage, waste, product counts, and weights to assure performance and attainment
  • Demonstrate KPI measures
  • Maintain a safe and clean working environment and maintain compliance with established procedures and policies
  • Remembering to practice good ergonomics skills while performing the job daily
  • Participated in good manufacturing practices (GMP) daily
  • Learned SAP, SSOP, Kronos, HACCP, along with quality service standards, rules and regulations according to FDA and USDA
  • Knowledge of working in the sanitation department where OSHA rules and regulations had to be followed daily
  • Maintained a high-lo license along with aerial lift license
  • Frequently worked in the receiving department unloading trucks and working with bill of lading paperwork
  • Developed skills in the maintenance department along with shipping and receiving
  • Logging the invoices in the system for the materials so the department could keep an accurate inventory count
  • Adapt at following oral and verbal process specifications to complete assignments.

Quality Assurance

Johnson Controls
06.2009 - 09.2012
  • Worked with co-workers to motivate, and train them to achieve production results
  • Verified first and last piece match, sorted and inspected products that would be displayed at the injection mold machine for operator to compare piece
  • Observed machine operations to ensure quality and conformity to product standards
  • Demonstrated mechanical skills needed to troubleshoot problems
  • Perform gloss check on the part, and notify process technicians of any defects identified before the injection mold machine can start up for production
  • Maintain safe and clean working environment and maintain compliance with established procedures and policies
  • Knowledge of continuous improvement and 5s skills to improve the production of injection mold machines along with keeping the employee safe
  • This process also included learning some skills about six sigma in the manufacturing industry
  • Knowledge of using Microsoft Word, Excel, Outlook, PowerPoint.

Production Worker

Rosamond Bakery (Forge Industrial Staffing)
02.2008 - 06.2009
  • Inspected food product coming offline to make sure it was a good quality product before being packaged
  • Reported daily improvements to create awareness of issues on the production floor
  • Maintain a safe and clean working environment along with following rules and regulations for safety.

Education

Medical Assistant Program -

Ross Medical Education Center

Masters of Health Administration with a Concentration in Gerontology -

University of Phoenix
05.2016

Certificate of Completion -

Western Michigan Chapter of Project Management Institute
04.2015

Bachelor of Science in Business Administration -

University of Phoenix
06.2002

Skills

  • Adapt to diverse groups
  • Product and Service Sales
  • Time Management
  • Excellent people skills

Timeline

Sales Associate

Kum & Go
11.2023 - Present

Line Cook / Prep Cook

Morrison/Clark Retirement
09.2022 - 10.2023

Shipper / Picker

Aspen Surgical
11.2021 - 09.2022

Quality Technician

Lear Corporation
11.2020 - 11.2021

Quality Assurance Inspector Ll/Freeze Operations Engineering Technician Ll

Lansoft/Pfizer
08.2020 - 11.2020

Quality Control Inspector

Kent Quality Foods
03.2020 - 07.2020

Supervisor

Suzanna's Kitchen (Hire Dynamics)
09.2019 - 01.2020

Production Worker

Kellogg's Morning Foods Division
09.2012 - 09.2019

Quality Assurance

Johnson Controls
06.2009 - 09.2012

Production Worker

Rosamond Bakery (Forge Industrial Staffing)
02.2008 - 06.2009

Medical Assistant Program -

Ross Medical Education Center

Masters of Health Administration with a Concentration in Gerontology -

University of Phoenix

Certificate of Completion -

Western Michigan Chapter of Project Management Institute

Bachelor of Science in Business Administration -

University of Phoenix

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CYNTHIA M. MALONE