Cynthia McCulloch
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 8 year background maintaining customer satisfaction and contributing to company success. I am also a highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Manager
Sephora
2019.03 - Current
- High volume sales and customer service
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Taking ownership of customer issues and following problems through to resolution.
- Collaborating with upper management to improve customer service processes and support structures company-wide.
- Collaborate with marketing department to launch and manage promotional activities and campaigns.
Boutique Manager
L'Oréal
2021.03 - 2022.03
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $4500.00+ per week.
Remote Recruitment And Customer Service Manager
Rogue Inc. (Authorized AT&T Retailer)
2017.08 - 2018.11
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Designed, developed and implemented successful recruitment process to fill numerous vacancies each year.
- Customized wording of job profiles, social media techniques and website subscriptions.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Lancome Counter Manager
Ulta Beauty
2015.09 - 2017.12
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High school diploma -
Polaris Career Center For Cosmetology
2014
Strongsville High School
Strongsville, OH2014
Skills
- Professional Relationships
- Employee Performance Evaluations
- Customer Service Process Improvement
- POS Transactions
- Talent Acquisition Strategies
- Confidential Records Management
- Active Listening
- Telephone Etiquette
- Microsoft Word
- Brand Promotion
- Customer Support
Timeline
Boutique Manager
L'Oréal
2021.03 - 2022.03
Sales and Customer Service Manager
Sephora
2019.03 - Current
Remote Recruitment And Customer Service Manager
Rogue Inc. (Authorized AT&T Retailer)
2017.08 - 2018.11
Lancome Counter Manager
Ulta Beauty
2015.09 - 2017.12
High school diploma -
Polaris Career Center For Cosmetology
Strongsville High School