Cynthia Kemp
Kettering,OH
Summary
Experienced Account Representative with a strong background in customer relationship management and sales. Expert in negotiating contracts, leading teams to achieve operational efficiencies, and driving revenue growth through strategic account oversight. Adept at problem-solving and enhancing customer satisfaction.
Overview
26
26
years of professional experience
Work History
Global Account Representative
Datwyler Sealing Solutions
Vandalia, OH
03.2018 - 06.2024
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Reviewed contracts, invoices and other documents for accuracy.
- Conducted sales presentations to potential customers.
- Identified opportunities to increase revenue and reduce costs.
- Prepared reports detailing customer activities and progress towards goals.
- Analyzed market trends to identify areas of opportunity for the company.
- Managed accounts receivable including collections from delinquent accounts.
- Actively participated in weekly team meetings to discuss progress on projects.
- Participated in training programs designed to enhance job knowledge.
- Set up and updated customer accounts with interactions, payments and personal information.
Customer Support Specialist
TTI, Inc.
Centerville, OH
08.2012 - 03.2018
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Customer Service Representative
Crown Packaging
Kettering, OH
05.2005 - 08.2012
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Call Center Representative/ Appeals Processor
United Healthcare Insurance
Kettering, OH
01.1998 - 11.2004
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Associate of Arts - Communications
Sinclair Community College
Dayton, OHBachelor of Arts - Communications
University of Cincinnati
Cincinnati, OHSkills
- Customer Engagement
- Customer Relationship Management
- Account Management
- Delinquency reduction
- Sales proficiency
- Department collaboration
- Contract negotiation and closing tactics
- Business Acumen
- Goal-Oriented
- Business Development
- Strategic Planning
- Conflict Resolution
- Data Analysis
Timeline
Global Account Representative
Datwyler Sealing Solutions
03.2018 - 06.2024
Customer Support Specialist
TTI, Inc.
08.2012 - 03.2018
Customer Service Representative
Crown Packaging
05.2005 - 08.2012
Call Center Representative/ Appeals Processor
United Healthcare Insurance
01.1998 - 11.2004
Associate of Arts - Communications
Sinclair Community College
Bachelor of Arts - Communications
University of Cincinnati
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