Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Cynthia McFall

Shelby Twp. ,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Wanting to work in the social work field that has growth, improving the lives of others.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Program Coordinator

Gianna House
03.2022 - Current
  • Coordinated Residential Program for homeless young mothers and children
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Implemented evaluation tools to measure program effectiveness, for continuous improvement.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Developed and maintained relationships with partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Created and delivered program training and education to keep participants knowledgeable about the program and provide the necessary skills to participate productively.
  • Did the schedules, and trainings, managed the employees as well as the resident program, and payroll.

Customer Service Supervisor

Autocom
03.2020 - 02.2024
  • Conducted training and mentored 10 team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved account issues to build rapport and relationships with clients.
  • Created customer support strategy to increase customer retention.

General Manager

Dickeys BBQ Pit
07.2015 - 03.2020
  • Managed budget implementations, 15 employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Caregiver

Mr. Jones
01.2014 - 02.2015
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved well-being.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
  • Implement fall prevention strategies within home environment by identifying hazards or obstacles that pose risk to patient safety.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Education

Bachelor of Science - Social Work

Oakland University
Rochester, MI
05.2026

Associate of Applied Science - Mental Health/Social Work

Oakland Community Collège
Auburn Hills, MI
02.2024

Skills

  • Emotional Support
  • Prior child care and foster license
  • Customer Experience
  • Resident Support
  • Lessons and Activities
  • Activity Documentation
  • Completing Reports
  • Calendar Preparation
  • Monitoring Patient Progress
  • Providing Resources
  • Company Guidelines
  • Food Safety/Manager

Certification

American Heart Association. First Aid/ CPR certified in infants, children, and adults.


Volunteer

I am on the committee for Justice for Lily. We advocate for abused children. 

Timeline

Program Coordinator

Gianna House
03.2022 - Current

Customer Service Supervisor

Autocom
03.2020 - 02.2024

General Manager

Dickeys BBQ Pit
07.2015 - 03.2020

Caregiver

Mr. Jones
01.2014 - 02.2015

Bachelor of Science - Social Work

Oakland University

Associate of Applied Science - Mental Health/Social Work

Oakland Community Collège

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Cynthia McFall