Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia McGinty

Stone Mountain,GA

Summary

Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Elementary School Substitute Teacher

Dekalb Schools
LITHONA, Georgia
08.2018 - Current
  • Developed strong relationships with colleagues, parents, and administration, fostering a collaborative atmosphere conducive to student success.
  • Evaluated student progress through formative assessments, adjusting teaching methods to address individual needs effectively.
  • Served as a mentor for new substitute teachers, offering guidance on effective classroom management strategies and building rapport with students.
  • Participated in professional development opportunities to stay up-to-date on best practices in education and improve instructional skills.
  • Promoted a positive learning environment by fostering open communication, respect, and inclusivity among students.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans that connected subjects and reinforced learning.
  • Assisted struggling students by providing individualized support and implementing targeted intervention strategies.
  • Improved student behavior and classroom management by establishing clear expectations and consistent consequences for actions.
  • Ensured classroom safety by carefully monitoring student activities and adhering to established protocols during emergency situations.
  • Increased parent involvement by maintaining regular communication on student progress and upcoming events or assignments.
  • Enhanced student comprehension by utilizing visual aids, hands-on activities, and real-world examples in lessons.
  • Supported diverse learners with differentiated instruction techniques tailored to individual strengths and areas of growth.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Monitored student behavior and administered discipline as needed.
  • Utilized variety of instructional strategies to meet individual student needs.

PHLEBOTOMY COORDINATOR/EDUCATOR/TRAINER

Loyola University Medical Center
01.1996 - 07.2004
  • Performed tasks as member of line staff to reduce wait time.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Trained new staff as PCT's and Nurse's on how to perform procedures, adhere to compliance requirements and maximize productivity.
  • Managed daily activities and workflow of the phlebotomy team of seven as well as three service representatives to collect, label and analyze samples correctly. As far as my service representatives, ensured proper check in of patients and ensuring patients insurance is acceptable.
  • Promoted a culture of safety by enforcing strict adherence to infection prevention protocols among staff members.
  • Implemented quality control measures to maintain high levels of accuracy in blood collection and specimen handling procedures.
  • Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.
  • Served as liaison between patients, physicians, nurses, laboratory personnel, and other stakeholders within the healthcare system to ensure seamless communication regarding patient care needs.
  • Ensured compliance with all regulatory requirements relating to phlebotomy services through regular audits and inspections.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
  • Maintained complete department and employee records.
  • Utilized EPIC to track, monitor and report on test results for clients.
  • Maintained open lines of communication with staff members, addressing concerns and providing guidance as needed to foster a positive work environment.
  • Assisted team members with completing complex tasks.
  • Interviewed and hired phlebotomists and office personnel for Out-patient Phlebotomy.
  • Participated in regular professional development opportunities to stay current on industry trends, best practices, and emerging technologies related to phlebotomy services.
  • Cultivated strong working relationships with other healthcare professionals within the organization to facilitate efficient patient care coordination and information sharing.

Coordinating Service Representative

Continental Blood Bank
04.1990 - 08.1996
  • Oversaw the successful completion of multiple projects simultaneously, demonstrating exceptional multitasking abilities.
  • Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
  • Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
  • Facilitated regular team meetings for status updates, addressing challenges proactively, and maintaining alignment with company goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Assisted customers with product information and service options to improve their experience.
  • Improved response times with quick and efficient handling of customer requests.
  • Addressed customer complaints to foster positive relationships and maintain loyalty.
  • Delivered consistent support, enhancing company reputation and fostering trust.
  • Collaborated with team members to ensure high-quality service and support.
  • Handled finances for the facility paying donors as well as Handled enuring funds needed was balanced.

Education

Bachelor of Science - Biology And Chemistry

Upper Iowa University
Fayette, IA

High School Diploma -

Miami Central Senior High School
Miami, Fl
06-1985

Skills

  • Strong work ethic
  • Effective multitasking
  • Professional telephone etiquette
  • Conflict resolution
  • Patient scheduling management
  • Medical practice operations
  • Patient check-in
  • Team leadership
  • Computer software proficiency
  • Patient registration
  • Organizational skills development
  • Patient needs assessment

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Phlebotomy Technician (PT)
  • Certified Professional Coder (AAPC)
  • Substitute Certified


Timeline

Elementary School Substitute Teacher

Dekalb Schools
08.2018 - Current

PHLEBOTOMY COORDINATOR/EDUCATOR/TRAINER

Loyola University Medical Center
01.1996 - 07.2004

Coordinating Service Representative

Continental Blood Bank
04.1990 - 08.1996

Bachelor of Science - Biology And Chemistry

Upper Iowa University

High School Diploma -

Miami Central Senior High School

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Cynthia McGinty