Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia McGuire

Winchester,KY

Summary

Outgoing and experienced Front Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable patient experience specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing staff and all office procedures.

Overview

9
9
years of professional experience

Work History

Front Office /Patient Experience Lead

Bluegrass Orthopaedics
05.2021 - Current
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Monitored office supplies by checking inventory and placing orders.
  • Assist staff and patients with questions and any issues they may have come up.
  • Resolve insurance issues for patients and staff.
  • Assist staff and patients with copays and costs.
  • Resolve any and all patient needs.
  • Assist staff, patients and providers with scheduling appointments.
  • Assist staff with getting approval from providers for alternative options when patients can not get original tests ordered.
  • Address and handle issues with check in and check out staff such as : corrections of mistakes, addressing issues with behavior, any issues brought up by supervisors,issues with dress code,, concerns or problems about break times.
  • Announce new policies and changes in procedures of daily scheduling per providers preferences and updates as needed.
  • Reinforce policy changes in the check in and out departments.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.
  • Payroll for all check in and check out staff weekly for all 6 locations.
  • Overseeing PTO requests for all 6 locations, including making sure all locations have efficient coverage while staff have days off.
  • Oversee call ins for each location, making sure the locations still have coverage of employees in the event someone does need off or is sick.
  • Cover at Check In or Check out in the event we do not have sufficient coverage.
  • Oversee employee files, keeping up with occurrences,warnings , documenting as needed.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Review resumes for hiring new staff, calling potential candidates to set up interviews for all locations.
  • Faxing new hire paperwork to HR for the new hire process, as well as filling out forms for IT for the same process.
  • Oversee procedures and processes for HA/SPO injections for the entire company.
  • Order stock for all HA injections for all of BGO.
  • Keep inventory count for all of HA injections for BGO
  • Update inventory spreadsheet monthly for HA injections.
  • Oversee payments and cost is obtained correctly for all HA injections for all locations.
  • Receive and distribute all SPO injections to each location.
  • Schedule all HA and SPO injections for every location.
  • Result and complete all IHR orders in EHR as they are done daily, keeping up with the process and making sure they were scheduled correctly for MIPS.
  • Scheduled all IHR for JH clinic for all locations and incoming patients.
  • Open journals weekly as needed.
  • Oversee bank deposits of front office cash intake.
  • Update daily deposit spreadsheets.
  • Oversee Health Me website for payments made.
  • Order all front office supplies as needed for RRA location.
  • Ordering and receiving all pamphlets and informational pads for facilities we use for our outside testing.
  • Speak to patients in office regarding cost due for surgeries for JH clinic,go over Rivet estimates in person for JH surgeries, explain the differences between providers cost, facility cost and anesthesia costs. Collect the surgery payments before patient surgeries.
  • Call patients and explain cost due for in house MRI testing.
  • Assist billing and coding staff in locating super bills for patient charts needed for billing purposes.
  • Oversee STAT VDD appointments are scheduled correctly, watching for results, updating clinic staff with results as they are obtained,
  • Assist providers and techs ( EMG/MRI) with scheduling blocking off times and days when they need to adjust clinic schedules.
  • Assist patients with medical records , FMLA, STD, the procedures and protocols we have in place for them to obtain these forms. Answer all questions pertaining to medicopy.
  • Assist with Phreesia related issues, attend weekly meetings and maintain a contact point for the company.
  • Phreesia /BGO spokesperson for KMGMA conference of August 2022.
  • Work Saturday Clinics since August 2021.
  • Work MRI extended clinics as well as MRI Saturdays.

Car Loader/Production

RJ Corman Railroad Services
10.2020 - 05.2021
  • Loaded and unloaded vehicles quickly and safely, managing work load priorities.
  • Visually inspected all vehicles for deliveries to verify quality and accuracy of shipments.
  • Followed all safety and security protocols to minimize risk of injury.
  • Collaborated with team members to maintain efficient workflow.
  • Checked accuracy of vehicle packaging and labeling, rectifying any issues.
  • Assisted in training new employees to increase team productivity and meet daily targets.
  • Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded vehicles onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

School Bus Driver

Clark County Public Schools/ Transportation Cabine
06.2017 - 09.2020
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained Kentucky state driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Obeyed federal, Kentucky state and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Communicated information to parents to promote good communication and transparency.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Enforced student behavior policies and responded to student emergencies.
  • Drove bus along assigned route, picking up students.
  • Supervised students during loading, unloading and on bus.
  • Identified and reported mechanical problems and safety hazards.
  • Completed logbooks, incident reports and other daily paperwork.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Created and enforced bus rules and kept expectations posted.
  • Maintained accurate and up-to-date route and time logs.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Recorded bus route and made notes for substitute drivers.
  • Executed proper and timely loading and unloading of passengers.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Attended pre-trip meetings to support safe transport of students.
  • Inspected and serviced buses on regular basis.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Administered first aid to passengers in need.

Child Care Provider

Aunties Academy
03.2015 - 06.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Met with parents about daily activities, positive developments, and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Developed age-appropriate activities and crafts to engage children.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Liaised with parents and guardians to discuss child progress.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Responded to inquiries from parents and guardians.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Education

Massage Therapy - Massage Therapy

Spencerian College - Louisville
Louisville, KY
06.2008

High School Diploma -

George Rogers Clark High School
Winchester, KY
06.2006

Skills

  • Front Office Management
  • Calendar Management
  • Departmental Support
  • Patient Relations
  • Insurance Verification
  • Schedule Coordination
  • Mail Sorting
  • Workflow Oversight
  • Sensitive Information Handling
  • Opening and Closing Offices
  • Customer Service
  • Office Organization

Timeline

Front Office /Patient Experience Lead

Bluegrass Orthopaedics
05.2021 - Current

Car Loader/Production

RJ Corman Railroad Services
10.2020 - 05.2021

School Bus Driver

Clark County Public Schools/ Transportation Cabine
06.2017 - 09.2020

Child Care Provider

Aunties Academy
03.2015 - 06.2017

Massage Therapy - Massage Therapy

Spencerian College - Louisville

High School Diploma -

George Rogers Clark High School

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Cynthia McGuire