Cynthia McIntosh
Jacksonville,FL
Summary
Organized and dedicated Administrative Assistant providing exceptional customer service. Offering attention to detail and strong decision-making skills to manage multiple tasks with a positive attitude. Self-motivated work principles to perform effectively in independent or team setting. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Southern Atlantic Electric Co., Inc.
04.2004 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Execute record filing system to improve document organization and management.
- Schedule office meetings and client appointments for staff teams.
- Receive and sort incoming mail and packages to distribute to correct recipient.
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate any requests.
- Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Process new hire paperwork and documents.
- Verify timekeeping records and handle any discrepancies with employees.
- Respond to employee questions and requests for information in timely and knowledgeable fashion.
- Maintain employee confidence and protect payroll operations by keeping information confidential.
- Respond to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Attended workshops and trainings in customer service, and conflict resolution.
FGMS Specialist
Blue Cross Blue Shield Of Florida
10.1999 - 08.2002
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Maintained confidentiality of patient finances, records, and health statuses.
- Utilized FGMS system to document and track customer account details.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Education
Associate of Applied Science - Executive Secretarial
Haywood Community College
Clyde, NC05.1988
Skills
- Verbal and Written Communication
- Public Interaction
- Customer Care
- Conflict Mediation
- Interpersonal Communications
- Public Speaking
Timeline
Administrative Assistant
Southern Atlantic Electric Co., Inc.
04.2004 - Current
FGMS Specialist
Blue Cross Blue Shield Of Florida
10.1999 - 08.2002
Associate of Applied Science - Executive Secretarial
Haywood Community College
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