Cynthia McKenzie
Las Vegas,Nevada
Summary
Diligent Project Support Manager with solid background in managing project support functions. Adept at coordinating teams and resources to ensure project milestones are met efficiently. Demonstrated ability to streamline processes and improve team productivity through effective communication and problem-solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Support Manager
Parsons Corporations
01.2023 - Current
- Evaluated project outcomes upon completion, identifying areas for improvement and lessons learned, refining future strategies for ongoing success.
- Championed process improvements that led to increased efficiency, reduced costs, and improved customer satisfaction levels.
- Facilitated open channels of communication between internal departments involved in projects ensuring seamless coordination throughout execution phases.
- Introduced innovative tools and technologies to enhance overall project management capabilities within the organization.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Negotiated contracts with vendors for optimal pricing while maintaining quality standards across all stages of the project lifecycle.
- Streamlined reporting procedures to provide stakeholders with timely updates on project status and potential risks.
- Enhanced project efficiency by implementing streamlined processes and optimizing resource allocation.
Field Human Resources Manager
San Juan Construction
01.2022 - 01.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Event Coordinator
DYNCORP International - Amentum
11.2019 - 01.2023
- Company Overview: US Army Base, Logcap IV
- Oversee scheduling, budgeting, accounting, inventory, and resource management for over 20 events per year
- Develop and execute crowd-pleasing events within budget, receiving the Spot Award for improving customer satisfaction
- Hold annual and ancillary events for the US Army Garrison community for over 500 invited guests
- Ensure Special Events follow the PWS by collecting and analyzing data required for the performance metrics
- Accountable for equipment management, maintaining high quality sound system and other government property
- Supervise an event team of 15 – 25 employees including vendors, audio-visual technicians, and facility management team to ensure high level service and client satisfaction
- Responsible for coordinating logistical, events and sports activities for the community recreation
- US Army Base, Logcap IV
Field Office Manager
Nan, Inc.
03.2019 - 08.2019
- Company Overview: US Army Base
- Prepared invoice requisitions for shipping while organizing all personnel records, PTO, and tracking logs
- Managed up to 45 personnel, administration, and field workers, reinforcing policies, rules, and procedures for safety to ensuring compliance with EM 385-1-1 US Army Corp
- Maintained maintenance data logs on company heavy equipment, tools, and vehicles
- Coordinated complex Excel spreadsheets with 100% accuracy for tracking 45 lodging and meal cards
- Delegated tasks to administrative support staff to organize and improve office efficiency by 45%
- US Army Base
Sales Support Representative
Cox Communication
08.2014 - 03.2019
- Coordinated 2,500 accounts for employees, property managers, VIPs, and government officials
- Strengthened quality assurance, policies, and procedures to enhance the customer experience and improving satisfaction scores by 60%
- Acted as a liaison between departments, outside vendors, and external customers to tackle concerns and respond to inquiries within 24 hours
- Met and exceeded [%] of monthly performance standards including data entry accuracy and productivity
- Educated 10,500 + customers on features of ordered merchandise to promote understanding, resulting in 50% reduction in calls to customer support line
Administrative Assistant / Sales Associate
Verizon Communications
02.1998 - 04.2014
- Provided leadership by clearly defining communication guidelines to achieve the organizational goals, with results in increasing sales by 20%
- Conducted weekly staff meetings for leadership and team members
- Excelled in critical monthly performance standards including productivity in building customer relations
Education
Bachelor of Science - Business Administration Management
University of La Verne
Associate of Science - Business Administration
Victor Valley College
Master of Management - Project Management
University of Phoenix
01.2019
Skills
- Scheduling
- Documentation management
- Cross-functional coordination
- Problem-solving
- Multitasking
- Shipping and Receiving
- Requisition Processing
- Equipment Management
- Purchase Orders
- File Management
- Vendor Coordination
- Account Management
- Professional Communication
- Customer Service
- Microsoft Office Suite
- Requirements analysis
- Critical thinking
Accomplishments
- Collaborated with team of 20 in the development of launching Human Resources Department from the ground up.
Certification
- Business Ethics – Advanced Ethical Leadership
- OSHA 40 – Hour 385-1-1 USACE
- Safety & Health First Aid, CPR/AED
- ServSafe Food Handler
Security Clearance
Public Trust / NACI
Affiliations
- SHRM
Timeline
Project Support Manager
Parsons Corporations
01.2023 - Current
Field Human Resources Manager
San Juan Construction
01.2022 - 01.2023
Event Coordinator
DYNCORP International - Amentum
11.2019 - 01.2023
Field Office Manager
Nan, Inc.
03.2019 - 08.2019
Sales Support Representative
Cox Communication
08.2014 - 03.2019
Administrative Assistant / Sales Associate
Verizon Communications
02.1998 - 04.2014
Associate of Science - Business Administration
Victor Valley College
Master of Management - Project Management
University of Phoenix
- Business Ethics – Advanced Ethical Leadership
- OSHA 40 – Hour 385-1-1 USACE
- Safety & Health First Aid, CPR/AED
- ServSafe Food Handler
Bachelor of Science - Business Administration Management
University of La Verne
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