CYNTHIA MCWILLIAMS
YUKON,OKLAHOMA
Summary
Combine excellent interpersonal and organizational skills while building trust and rapport with clients from diverse cultures. Skilled at helping clients develop life skills and coping mechanisms,Detail-oriented and a strong work ethic. Exercise discretion when handling confidential data and privileged documents. Able to work independently and prioritize tasks.
Overview
21
21
years of professional experience
Work History
SOCIAL WORK SERVICES
BUTLER AND COMPANY
Oklahoma City, OK
12.2018 - 02.2024
- Assist and advocate for clients obtaining financial resources and government entitlements. Provide referrals to community agencies and programs after establishing client eligibility. Evaluate and address individual client needs and concerns.
- Maintain and develop community relationships to support client referrals.
- Attend meetings, training, conferences and seminars to advance professional knowledge.
- Coordinate care with interdisciplinary teams and community contacts to promote continuity of client care.
- Comply with HIPAA and confidentiality regulations when communicating with clients, family and professional contacts,
- Provide assistance and support to clients in need of social services, such as housing, employment and other resources.
OMBUDSMAN SUPERVISOR
AREAWIDE AGING AGENCY
Oklahoma City, OK
01.2019 - 01.2021
- Worked independently to perform quality work within program deadlines while understanding the need to communicate and coordinate work efforts with team members, service providers and clients.
- Coordinated with and received direction from the program agency in complaint investigation and resolution, identification of priority issues and training and certification of volunteers.
- Maintained confidentiality of information and files pertaining to complaints and complainants in accordance with program policy while acting in the role of Advocate for the residents of long-term care facilities.
- Was available to residents of long-term care facilities in service areas, visiting each facility regularly and working cooperatively with administration and staff on behalf of residents.
- Served in a consulting role to community organizations and agencies on issues and needs affecting older long-term care facility residents, techniques of working with older individuals and finding solutions to their problems.
- Collected and compiled data and reports for use by the program agency.
SOCIAL WORK SERVICES
Devine Care Home Health, Inc
Oklahoma City, OK
01.2017 - 01.2019
- Work in conjunction with management to identify resources sufficient to grow the business to include other medical entities such as physical therapy and counseling
- Train Case Managers and office personnel in preparation for yearly audit and implementation of Plan of Care and Progress Reports following the audit
- Training and monitoring employee performance on special projects and daily work routine
- Evaluate monthly monitoring and medical reports to ensure all services authorized are being provided in a timely manner
- Liaison between clients, staff and medical personnel for conflict resolution.
CASE MANAGER SUPERVISOR
Northwest Home Services
Oklahoma City, OK
01.2016 - 01.2017
- Implemented training for five Case Managers from the inception of the program and continually on a monthly basis to inform the Case Managers of changes that would impede delivery of services and programs to low-income seniors
- Case Manager, along with the RN and client, work closely together to establish a Plan of Care determining the services and products needed on behalf of client to continue living in their own home independently with services
- Oversee the initial plan of care and yearly re-certification to establish or re-establish eligibility
- Inform the client and family members of services available to allow the client to continue living at home independently with services
- Ensure that monthly monitor, by telephone or quarterly home visit, were provided to ensure delivery and appropriateness of designated services agreed upon during the IDT or Reassessment
- Initiate the addition or deletion of services depending upon the health of Member and the availability of Member’s informal support to assist
- Preparation of monthly billing for services rendered.
CASE MANAGER
Daily Living Center
Bethany, OK
01.2009 - 01.2014
- Inform client and family members of services that allow the client to continue living at home independently with services provided
- Case Manager, along with RN and client, work closely together to establish a Service Plan and Goals to determine services and products needed on behalf of Client to continue living at home with services
- Monthly monitor, by telephone or quarterly home visit, to ensure delivery and appropriateness of designated services agreed upon during the IDT or Reassessment
- Initiate addition of necessary services or deletion of unnecessary services, depending upon the health of Client.
PARALEGAL
Atkins & Markoff
Oklahoma City, OK
01.2007 - 01.2009
- Extensive client contact from inception of case through close, interviews with Clients and Witnesses prior to trial, coordination with attorneys and other members of the judicial system as well as clients and witnesses prior to trial
- Managed approximately 40 pre-litigation cases, preparation of correspondence, drafted and responded to discovery and pleadings, legal research, docketed cases for court appearances and filing deadlines
- Organized and analyzed documentation to include the identification and handling of confidential and privileged documentation
- Maintained billable hours through the use of TABS
- Maintained paper and electronic files., Extensive client contact from inception of case through close, coordination with witnesses and members of the judicial system
- Managed approximately 30 pre-litigation cases, preparation of correspondence, drafted and responded to discovery and pleadings, legal research, docketed cases for court appearances and filing deadlines
- Organized and analyzed documents, including the identification and appropriate handling of confidential and privileged documents
- Maintained billable hours through the use of TABS
- Maintained paper and electronic files.
PARALEGAL
Wagner & Wagner
Oklahoma City, OK
01.2003 - 01.2007
- Participated in client interviews, observed questioning process and documented information.
- Organized client calendars, prepared mailings and handled high call volumes.
- Acted as liaison between client and attorney.
- Prepared clients for appointments, depositions and testimony.
- Prepared compliance and regulatory forms for legal cases and suits.
- Maintained confidentiality of client information and files.
Education
Paralegal Certification - Paralegal Studies
Draughon's School of Business
Tulsa, OK05-1976
Skills
- Community Resource Knowledge
- Case Management
- Client Rights Advocacy
- Abuse and Neglect Investigation
- Research Expertise
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
OMBUDSMAN SUPERVISOR
AREAWIDE AGING AGENCY
01.2019 - 01.2021
SOCIAL WORK SERVICES
BUTLER AND COMPANY
12.2018 - 02.2024
SOCIAL WORK SERVICES
Devine Care Home Health, Inc
01.2017 - 01.2019
CASE MANAGER SUPERVISOR
Northwest Home Services
01.2016 - 01.2017
CASE MANAGER
Daily Living Center
01.2009 - 01.2014
PARALEGAL
Atkins & Markoff
01.2007 - 01.2009
PARALEGAL
Wagner & Wagner
01.2003 - 01.2007
Paralegal Certification - Paralegal Studies
Draughon's School of Business
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