Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Melanio

Oakland,CA

Summary

  • Well traveled traveled, having toured in various countries playing music to various types of crowds on different scales of venue stages.
  • Self-driven as an entrepreneur to have promoted music events and as a small business owner in Las Vegas, NV.
  • Am named consistently and specifically within Exclusive Resorts guest network for job well done within the company.

Overview

4
4
years of professional experience

Work History

Exclusive Resorts Concierge

Montage Kapalua Bay
Kapalua , HI
12.2019 - Current
  • Proudly represent two travel luxury brands simultaneously as a representative for Exclusive Resorts at The Montage Kapalua Bay.
  • Delivered personalized service to elite members to create lifelong memories.
  • Since being with the company, have raised guest feedback ratings from 4.8 to 4.98
  • Currently am within top 5% of concierges, globally in the Exclusive Resorts network.


Concierge at the Ritz-Carlton

Maui Concierge Services
Ka'anapali, HI
05.2018 - 12.2019
  • Trained along with Ritz-Carlton personnel, provided excellent, face-fronting customer service to hotel guests in the main lobby, booking reservations and other miscellaneous requests.

Concierge at the Westin Resort & Spa

Vistana Vacations
Ka'anapali, HI
01.2018 - 05.2018
  • Provided face-front customer service in the hotel lobby to arrange restaurant and activity reservations.
  • Focus was to invite guests to timeshare presentations.

Education

Bachelor of Arts - Music

University of British Columbia
Vancouver, BC
11.2001

Skills

  • Itinerary pre-planning
  • Multi-tasking
  • Networking

Timeline

Exclusive Resorts Concierge

Montage Kapalua Bay
12.2019 - Current

Concierge at the Ritz-Carlton

Maui Concierge Services
05.2018 - 12.2019

Concierge at the Westin Resort & Spa

Vistana Vacations
01.2018 - 05.2018

Bachelor of Arts - Music

University of British Columbia

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Cynthia Melanio