Cynthia Mello
San Antonio,TX
Summary
Focused Receptionist with 35 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
CentroMed
San Antonio, TX
12.2023 - 01.2025
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Registered patients by verifying records to update computer system and patient charts.
- Documented and managed patient information in computer system.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
Lead Receptionist
Mid Coast Memorial Hospital
El Campo, TX
08.2022 - 07.2023
- Updated and recorded customer or client information to maintain accounts.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Office Manager
El Campo Modern Dental
El Campo, TX
01.2022 - 07.2022
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
Patient Financial Coordinator
Dr. Chu DDS
San Antonio, TX
09.2009 - 08.2021
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Explained policies, procedures and services to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Education
High School Diploma -
Highlands High School
San Antonio, TX05.1987
Skills
- Meticulous and Organized
- Organization and Efficiency
- Business Operations Understanding
- Recordkeeping and Bookkeeping
- Customer Service
- Microsoft Office
- Reliable and Punctual
- Appointment Scheduling
- Greeting and Seating Clients
- Courteous and Professional
- Data Entry and Database Software
- Verbal and Written Communication
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Computer Proficiency
- Documentation and Reporting
- Administrative Support
- Customer Service-Oriented
- Visitor and Customer Relations
- Prioritization and Time Management
Timeline
Patient Service Representative
CentroMed
12.2023 - 01.2025
Lead Receptionist
Mid Coast Memorial Hospital
08.2022 - 07.2023
Office Manager
El Campo Modern Dental
01.2022 - 07.2022
Patient Financial Coordinator
Dr. Chu DDS
09.2009 - 08.2021
High School Diploma -
Highlands High School
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