Cynthia Mendoza
Wheeling,IL
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with [Number] years of experience working in busy [Type] environments. Hardworking Package Handler with more than [Number] years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Resourceful [Job Title] able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Hardworking [Type] team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in [Area of expertise]. Resourceful [Type] worker with [Number] years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging [Industry] materials. Safety-driven and adaptable with good planning and problem-solving abilities. Diligent Warehouse Associate offering [Number] years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx:Ground
10.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Built strong relationships with customers and vendors through excellent customer service.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Mail Carrier
USPS, United States Postal Service
07.2023 - 09.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
Cashier Team Lead
Binnys Beverage Depot
07.2020 - 03.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Developed strong relationships with repeat customers through friendly service interactions.
- Maintained stock to meet expected customer demand.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Assistant Manager
Dollar Tree
10.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
Circle K Gas Station
07.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Pastry - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO05.2025
High School Diploma -
Traviss Technical College
Lakeland, FL05.2000
Skills
- Product Packing
- Packaging
- Packing Boxes
- Order Picking and Processing
- Shipping and Receiving
- Package Pickup and Delivery
- Fragile Item Handling
- Truck Loading and Unloading
- Package Unloading
- Pallet Jack Operation
- Heavy Lifting
- Order Picking
- Teamwork Abilities
- Physical Stamina
- Workplace Cleanliness
- Adaptable to Change
- Stacking Packages
- Package Scanning
- Loading and Unloading
- Attention to Detail
- Time Management
- Problem Solving
- Organizational Skills
- Warehouse Safety
- Label Reading
- Sorting Packages
- Customer Service
- Inventory Management
- Conflict Resolution
- Invoice Verification
- Material Handling
- Visual Inspection
- Lifting and Sorting
- Route Deliveries
I can speak spanish
I can speak
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
FedEx:Ground
10.2023 - Current
Mail Carrier
USPS, United States Postal Service
07.2023 - 09.2023
Cashier Team Lead
Binnys Beverage Depot
07.2020 - 03.2022
Assistant Manager
Dollar Tree
10.2019 - 08.2021
Cashier
Circle K Gas Station
07.2019 - 03.2020
Pastry - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Traviss Technical College
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