Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cynthia Meserve

Airville,Pennsylvania

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous [Job Title] with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Interesting Hostess with [Number] years of experience. Expert in [Type] restaurant functionality with distinct history of handling high-volumes of customers with excellent and reliable service. Skilled at [Skill] with training in [Type] technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Delta Family Restaurant
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
  • Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Bartender

American Legion
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.

Bartender Shift Manager

Jarrettsville Pit
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Server/Bartender

Peach Bottom Inn
02.2020 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Served high customer volumes during special events, nights, and weekends.

Education

High School Diploma -

Bel Air High School
Bel Air, MD
05.1988

Skills

  • Telephone reception
  • Customer Service
  • Server Support
  • Team Collaboration
  • Guest complaint resolution
  • Guest Engagement
  • Reservations Management
  • Dining area maintenance
  • Dining room management
  • Food Running
  • Complaint Handling
  • Detail Oriented
  • Upselling
  • Menu Memorization
  • Cleaning and sanitation
  • Hospitality service expertise
  • Menu board art
  • Customer service expertise
  • Performance Improvement
  • Beverage Preparation
  • Greeting guests
  • Food inspection
  • Impression management
  • Bill computation
  • Seating arrangements
  • Restroom Servicing
  • Guest Seating
  • High-volume dining
  • Table Bussing
  • Effective Multitasking
  • Guest Relations
  • Safe Food Handling
  • Interactive communication skills
  • Reservation coordination
  • Food safety understanding
  • Phone Etiquette
  • Item promotion
  • Multitasking proficiency
  • Menu presentation
  • Exceptional communication
  • Professional Appearance
  • POS Software
  • Bar terminology
  • Table setting knowledge
  • Food station setup
  • Reservations
  • Service prioritization
  • Front-of-house display creation
  • Ordering Procedures
  • Group reservations management
  • Reservation Management
  • Payment Processing
  • First Aid Training
  • Cleanliness Maintenance
  • Effective Time Management
  • Up-selling techniques
  • Efficient collaboration
  • Promotional knowledge
  • Patience and Empathy
  • Adaptable to change
  • Special requests handling
  • Team player mentality
  • Table Assignment Coordination
  • Table assignment
  • Wait List Management
  • Table Assignment Management
  • Large Party Preparation
  • Company Policy Compliance
  • Relationship Building
  • Guest Greeting and Seating
  • Teamwork and Collaboration
  • Active Listening
  • Self Motivation
  • Suggestive Selling Techniques
  • Team building
  • Written Communication
  • Order Management
  • Customer-Oriented
  • Problem-solving abilities
  • Interpersonal Communication
  • Problem-Solving
  • Mobile Order Management
  • Interpersonal Skills
  • Multitasking
  • Calendar and Scheduling Software
  • Problem-solving aptitude
  • Team Player
  • Active Listening and Communication
  • Multi-Line Telephone Systems
  • Flexible and Adaptable

Certification

  • ServSafe

Timeline

Server/Bartender

Peach Bottom Inn
02.2020 - Current

Hostess

Delta Family Restaurant

Bartender

American Legion

Bartender Shift Manager

Jarrettsville Pit

High School Diploma -

Bel Air High School

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Cynthia Meserve