Cynthia Metcalf

• Educated employees on specific QA standards and confirmed maintenance of standards.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
• Reviews all criminal record searches with adverse information reported
• Provides explanations and additional training when necessary related to criminal record reporting
• Manages error ratio, and maintains total number of files reviewed
• Manages numbers of errors found per team member on a weekly basis.
• Check time reporting limitations for federal/state laws
• Verify name and identifiers are matched
• Make sure Records are not reported multiple times
• Sufficient identifiers
• Don’t report unless at least two identifiers are a match
• Look for incomplete or incorrect records
• Make sure record reflects the most up to date information
• Familiar with any special client request just as reporting felony records only or reporting only within a 7-year period.

Onboarding Specialist

• Setting new clients up on Taz program from the set-up sheet the Sales Rep/SAM submit
• Set-Ups new packages
• Set up new users on the Taz system
• Assist clients with logins when disable
• Background Processor
  Process criminal and civil courts. This may involve using database tools, or through specific court searches based on address(s) provided by the client or found by reviewing the SSN validation. Processing includes entering the results provided by dispatch service to approved vendors, or those found through our own research.
  
  Validate any hits by following the applicable Reportability Guidelines to ensure state and FCRA compliance.
  
  Process Employment Verifications, to confirm historical employment dates and positions.
  Process Professional License Verification to confirm that applicants are correctly licensed and in good standing.
  
  Process Employment or Tenant Reference interviews
  
  Process Education Verifications, to verify date degree received & type of degree.
  
  Process Workers' Compensation checks with the appropriate state agency to find a history of previous claims.
  
  Process and distribute Assessment Test results.
  
  Process Adverse Action requests. When requested by client, we will fulfill the required notices and disclosures for Adverse Action. Includes Pre-Adverse for employment reports.
  
  Process Drug Test requests. This will involve entering results from the laboratory, and may include scheduling an appointment for the donor.
  
  Process reports and other duties as assigned by management.
  
  Complete projects as assigned by management.
  
  Contact clients/applicants to solicit additional information as required.
  
  Review and audit background report results for accuracy, reportability, and to ensure correct pricing.
  
  Support customers with inquiries regarding their background check.