Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
Generic

Cynthia Metz

Davis,IL

Summary

Highly motivated individual looking to utilize prior managerial and administrative experience in a fast-paced environment. Results-oriented with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Alterations Specialist

Sanitary Cleaners
Freeport, IL
09.2023 - Current
  • Collected and transported garments requiring repair or alteration on a weekly basis, following instructions specified on tickets.
  • Special fittings of garments in store upon customer requests.
  • Streamlined return process to ensure all items are returned within one week
  • Create invoice to cleaners for work completed.

Administrative Assistant

Ventura 21, LLC
Roselle, IL
03.2022 - 09.2022
  • Coordinate and execute event operations
  • Schedule staff members on a recurrent and as-needed basis
  • Respond effectively to sensitive inquiries or complaints.
  • Collaborate with maintenance manager regarding residence complaints
  • Applied HOA monthly payments into AppFolio program
  • Reconciled bank deposits bi-weekly and monthly

Alterations Manager

Davids Bridal
Vernon Hills, IL
11.2021 - 03.2022
  • Provided guidance and training to the alterations team
  • Maintain up-to-date inventory counts and order new materials and supplies as required
  • Resolved customer-service issues within corporate guidelines, collaborating with alteration specialists and store manager
  • Assigned tasks to team members according to their skill sets and abilities.
  • Resolved customer complaints related to alteration services in an efficient manner.
  • Implemented safety measures throughout the workplace environment.
  • Trained new employees on proper use of equipment, tools, fabrics, and techniques.
  • Monitored staff performance to ensure quality standards were met.
  • Held regular meetings with staff members to discuss goals and objectives.
  • Maintained customer expectations with open consultations and frequent communication.

Administrative Assistant

MNJ Technologies
Buffalo Grove, IL
04.2017 - 11.2021
  • Skillfully handled multiple phone calls by providing information, organizing appointments, logging messages efficiently, and overseeing necessary actions.
  • General accounting, bookkeeping, and invoice duties.
  • Manage incoming and outgoing mail and emails.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed and maintained optimal performance of various office equipment including printers, copiers, fax machines and mail machines.

Alterations Specialist

Davids Bridal - Part-Time Seasonal
Schaumburg, IL
03.2015 - 11.2021
  • Ensure alterations, fittings, and sewing; steaming, pressing, and spot cleaning of garments are up to corporate guidelines.
  • Ensured every customer received exceptional service by accurately handling all cash behaviors and transactions.
  • Maintained records of all alterations performed including measurements taken.
  • Trained new staff members on proper techniques for altering clothing items.
  • Cleaned work area after each alteration was completed.

Education

Fashion Design

William Rainey Harper College
Palatine, IL
05-1980

Skills

  • Management of employees
  • Sales
  • Billing
  • Collections
  • Data entry
  • Microsoft Office suites

Leadership Experience

Prior experience as a co-owner of a collection agency, manager of a bridal store and completing administrative duties at different organizations throughout the past twenty years.

References

Available upon request.

Timeline

Alterations Specialist

Sanitary Cleaners
09.2023 - Current

Administrative Assistant

Ventura 21, LLC
03.2022 - 09.2022

Alterations Manager

Davids Bridal
11.2021 - 03.2022

Administrative Assistant

MNJ Technologies
04.2017 - 11.2021

Alterations Specialist

Davids Bridal - Part-Time Seasonal
03.2015 - 11.2021

Fashion Design

William Rainey Harper College

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Cynthia Metz