Cynthia Michaels
Queen Creek,AZ
Summary
Organized multitasker who thrives in academic environments, seeking to greatly contribute and positively impact the college and business communities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Aide
Arizona State University
03.2019 - 07.2022
- Plan, organize and execute program activities for the OSHA Education Center and Construction in Indian Country.
- Prepare, compile and analyze data. Update files, processes and manage databases.
- Respond promptly to calls, voicemails and various email accounts. Provide exceptional customer service. Research and resolve client issues.
- Interact and communicate with various groups, including Executive Board of Directors, Industry Advisory Council, ASU faculty, staff, students, OSHA instructors and Tribal leaders.
- Prepare financial documents, estimate travel costs, reconcile bank statements, and formulate cost analysis.
Merchandiser
TNG
01.2017 - 12.2018
- Achieved 100% on each vendor audit.
- Created displays to help retailers and brands attain goals.
- Developed constructive relationships with Clients at all levels.
- Maximized sales by monitoring product inventory and submitting comprehensive weekly reports.
- Reviewed and executed planograms to Clients’ satisfaction.
Sales Representative
Remedy Staffing
10.1996 - 02.1999
- Led sales initiatives to exceed quarterly targets through strategic client engagement and relationship building.
- Developed and implemented effective sales strategies, resulting in increased market share and customer retention.
- Mentored junior sales representatives, enhancing team performance and fostering a collaborative work environment.
- Analyzed market trends to identify new opportunities, driving product awareness and customer acquisition efforts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
B.A. - Advertising, Marketing Minor
Pepperdine University
Malibu, CAM.A. - Communication
Arizona State University
Tempe, AZSkills
- Multitasking and Prioritizing
- Scheduling / Time Management
- Effective communication
- Organized administrator
- Skilled proof reader and editor
- Thorough research capabilities
- Collaborative workstyle
- Resourceful and adaptable
- Microsoft Suite / Google Suite
- Proficient with Mac and PC
- Recordkeeping
- Enrichment program planning
- Issue assessment and resolution
- Teamwork and collaboration
- Multitasking and organization
- Interpersonal skills
- Student records management
- Program planning
- Report preparation
- Remote working experience
- Student counseling
- Roadmap planning
Certification
- University of Pennsylvania - Vital Signs: Understanding What the Body is Telling Us, 6-week online course
- Arizona State University - Really Listening Workshop
Timeline
Program Aide
Arizona State University
03.2019 - 07.2022
Merchandiser
TNG
01.2017 - 12.2018
Sales Representative
Remedy Staffing
10.1996 - 02.1999
M.A. - Communication
Arizona State University
B.A. - Advertising, Marketing Minor
Pepperdine University