Cynthia Miles
Little Elm,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Verification Specialist
CRF Solutions
Simi Valley, CA
07.2023 - Current
- Contacted customers to confirm information and communicate financial responsibilities.
- Performed verification of customer accounts and ensured data accuracy.
- Maintained detailed records of customer verifications and associated documentation.
- Collaborated with other departments to ensure timely resolution of issues related to verification activities.
- Navigated through multiple online systems to obtain documentation.
- Responded promptly to inquiries from customers regarding their account status or verification process.
- Provided technical assistance to customers regarding account verification process.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Document Coordinator/Scanning Operator
Transamerica Life Insurance Company
Plano, TX
02.1999 - 01.2021
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Performed data entry into document management systems, ensuring accuracy of information.
- Destroyed obsolete and outdated records using company-mandated procedures.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Completed documents and work requests according to company standards.
- Assisted in developing standard operating procedures for document control processes.
- Utilized scanning equipment to scan incoming documents into digital format.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
The Colony High School
The Colony, TX06-1989
Skills
- Attention to Detail
- Coordination and Scheduling
- Communication and Interpersonal Skills
- Data Verification
- Document Management
- Analytical Thinking
- Data Entry and Review
- Documentation and Correspondence
- Skilled in Microsoft Office (Word, Excel, Outlook)
Timeline
Verification Specialist
CRF Solutions
07.2023 - Current
Document Coordinator/Scanning Operator
Transamerica Life Insurance Company
02.1999 - 01.2021
High School Diploma -
The Colony High School
Similar Profiles
Rudy GonzalezRudy Gonzalez
RN Supervisor at Community Research Foundation (CRF)RN Supervisor at Community Research Foundation (CRF)
Adam SparkAdam Spark
Carpenter Apprentice at CRF ConstructionCarpenter Apprentice at CRF Construction
ELYCIA JONESELYCIA JONES
Program Director at CRF - Douglas Young Youth And Family ServicesProgram Director at CRF - Douglas Young Youth And Family Services
Patrick ShieldsPatrick Shields
Assistant Aquatics Technician at The Cove at The Lakefront - Town of Little ElmAssistant Aquatics Technician at The Cove at The Lakefront - Town of Little Elm
Braidon KellumBraidon Kellum
Football Player at Little Elm ISDFootball Player at Little Elm ISD