Cynthia Millet
Daytona Beach,FL
Summary
Seeking a remote administrative or healthcare support opportunity where I can leverage my bilingual communication abilities, strong organizational skills, and provide excellent customer service to contribute to the success of a team.
Detail-oriented and motivated administrative professional with over 5 years of experience in patient care coordination, medical office administration, and customer service. Highly skilled in insurance verification, billing, managing scheduling, and medical records management, with proficiency in EMR/EHR systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tier 1 Representative
Healthinsurance.com
South Daytona, FL
12.2024 - Current
- Bilingual: Assist Medicare beneficiaries with additional benefits at no cost.
- Facilitated call transitions by gathering necessary qualifying information.
- Ensure safety of beneficiaries through professional call handling techniques.
Office Manager
Medical & Psychiatric Institute of Florida Inc.
Daytona Beach, USA
09.2022 - 07.2024
- Answered multi-line phone systems by directing calls to appropriate departments and provided accurate information about pre- and post-operative care and insurance verification
- Coordinated between medical staff, patients, and insurance companies by ensuring smooth operations and thorough communication
- Conducted patient intake procedures by verifying insurance details, personal information and medical histories ensuring HIPAA compliance
- Ensured seamless scheduling for pre-surgical consultations, surgeries, and follow-up visits by enhancing patient care and optimizing physician time
- Resolved insurance discrepancies and addressed patient billing inquiries promptly by providing clear explanations of insurance benefits, deductibles and co-pays
Administrative Assistant
Epic
Daytona Beach, USA
04.2023 - 12.2023
- Conducted virtual EHR training sessions for new employees and improve onboarding time by ensuring proper use of remote healthcare software
- Enhanced communication and document distribution remotely by composing and sending over 100 emails weekly, organizing documents via Google Suite, and maintained team calendars for virtual weekly meetings
- Ensured compliance with company standards by scanning and processing new hire paperwork with accuracy
- Handled virtual billing and credentialing processes for medical professionals and insurance claims while ensuring compliance with organizational policies using Availity and Office Ally
- Supported a team of recruiters to meet hiring goals by scheduling 200+ interviews monthly using Calendly
Customer Service Representative
Saez Consultants LLC
DeLand, USA
02.2020 - 09.2022
- Collaborated remotely with team members using Microsoft Teams for communication and updates regarding patient cases ensuring a smooth workflow
- Processed insurance claims and maintained accurate records in a remote setting by ensuring all billing procedures were completed with industry standards and office policies in a timely manner
- Provided excellent remote customer service to patients and clients by managing specific inquiries and appointment scheduling via phone and email
- Resolved patient billing concerns remotely by providing a timely solution and addressing issues through virtual communication channels
- Verified insurance coverage remotely for over 80 patients weekly by utilizing cloud-based systems like Office Ally and Availity while maintaining compliance with HIPAA guidelines
Sales Associate
Saks Fifth Avenue
Paramus, NJ
02.2016 - 12.2020
- Greet customers with a smile
- Developed outstanding client interactions.
- Achieve and exceed sales goals by providing exceptional product knowledge, demonstrating a passion for luxury goods, and effectively closing sales.
- Adhere to all company policies and procedures, including sales transactions, inventory management, and loss prevention.
Education
General Education Development -
01.2025
Medical Office Administration Course -
Epic
Daytona Beach, Florida12.2023
Skills
- Administrative Leadership
- Bilingual
- Care Plans
- Computer Literacy
- Customer Service Management
- Data Entry
- Documentation Review
- EMR/EHR Systems: Office Ally, Practice Fusion, Veracity
- Excellent Customer Service
- Filing
- Google Suite
- HIPAA Compliance
- ICD-9 and ICD-10 Coding
- Inpatient and Outpatient Intake
- Insurance Verification
- Medical Billing
- Medical Records Management and Transcription
- Microsoft Office Suite
- Multi-line Phone Systems
- Patient Care and Scheduling
- Recruiting
- Revenue Cycle Management
- Training and Onboarding
- Transcription
- Scheduling & Appointment Coordination
- Scheduling and Calendar Management
- Zoom
Certification
Certified Home Health Aide (CHHA), Medical & Psychiatric Institute of Florida Inc., Daytona Beach, Florida, 11/2008, 11/2016
Timeline
Tier 1 Representative
Healthinsurance.com
12.2024 - Current
Administrative Assistant
Epic
04.2023 - 12.2023
Office Manager
Medical & Psychiatric Institute of Florida Inc.
09.2022 - 07.2024
Customer Service Representative
Saez Consultants LLC
02.2020 - 09.2022
Sales Associate
Saks Fifth Avenue
02.2016 - 12.2020
General Education Development -
Medical Office Administration Course -
Epic
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