Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Milligan

Fayetteville,AR

Summary

Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 5 years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards. Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Bakery-Deli Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Hardworking and passionate job seeker with strong organizational skills eager to secure Bakery-Deli Regional Supervisor position to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Bakery-Deli Manager

Harps Food Stores Deli
02.2017 - Current
  • Maintained and controlled inventory of baked goods.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Maintained cleanliness and hygiene in bakery premises.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed all baking operations professionally and handled all problems confidently.
  • Established performance goals and empowered bakers to exceed targets.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

General Education -

Yellville-Summit High School
Yellville, AR

Skills

  • Scheduling Coordination
  • Menu development
  • Recipe creation
  • Cost Control
  • Food Safety Compliance
  • Expense Tracking
  • Baking equipment maintenance
  • Employee Scheduling
  • Food management experience
  • Supervisory Experience
  • Order Management
  • Cake Decorating
  • Supply Ordering

Accomplishments

Worked with departments across the company, including marketing and project management in developing new ideas.

Managed 15 employees and increased team member efficiency by 75%

Executed company policy compliance and safety standards to ensure expected department cleanliness and team member safety

Successful in meeting budget expectations/goals resulting in +$174K profitability

Manager of the Year in 2022

Manager of the Year runner-up in 2023

Worked with Regional Supervisor to create a department specific order guide

Accurate inventory management

Timeline

Bakery-Deli Manager

Harps Food Stores Deli
02.2017 - Current

General Education -

Yellville-Summit High School
Cynthia Milligan