Cynthia Miranda
New York,NY
Summary
Professional logistics specialist with a strong background in supply chain management, inventory control, and distribution operations. Consistently drives efficiency and cost-effectiveness through strategic planning and effective resource management. Known for fostering teamwork, adapting to dynamic environments, and delivering reliable results. Skilled in utilizing logistics software, optimizing transportation routes, and maintaining compliance with industry regulations.
Overview
19
19
years of professional experience
Work History
Wholesale Operations & Logistics Director
Brooklyn Brands
01.2019 - 01.2025
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Manage LTL, FTL and all domestic shipping needs.
- Establish performance metrics for customer service representatives.
- Set service levels and requirements for the department.
- Develop and implement methods to record, assess, and analyze customer needs and feedback.
- Develop and implement training and quality assurance standards for new hires in the CS dept.
- Strategically plan and manage logistics, warehouse, transportation and customer services.
- Direct, optimize and coordinate the full order cycle.
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
- Arrange warehouse, catalog goods, plan routes and process shipments.
- Resolve any arising problems or complaints
- Strategically plan and manage logistics, warehouse, transportation and customer services.
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage product forecasts
- Monitor production KPIs
- Recruit, train and supervise staff
- Responsible for customer service & sales order department of 5 people
- Schedule and track customer orders, inbound and outbound shipments
- Source and negotiate rates with carriers, vendors and 3rd party warehouses
- Assess and recommend ideal shipping methods, routing or carriers to meet necessary parameters, specifications and costs.
- Implemented an ERP system
Director of Production Operations & Logistics
Kim Seybert Inc.
07.2013 - 12.2018
- Ensure accurate reporting for WIP progress and improved management of RM inventory across 5 countries producing both soft goods and hard goods.
- Develop and manage all Supply Plans for factories to optimize production flow and maintain cost and quality.
- Negotiate best prices and terms while maintaining healthy relationships with key suppliers.
- Work closely with development and marketing teams in new product development projects to ensure costs, schedules and risks are communicated on a timely basis to project teams as well as the Executive Leadership.
- Direct and monitors department managers to accomplish goals of the manufacturing plan, consistent with established manufacturing and safety procedures.
- Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform personnel of communications, decisions, policies and all matters that affect their performance, attitudes and result.
- Develop the manufacturing plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards.
- Achieves optimum employee levels with the lowest amount of overhead and raw material costs to meet annual budgetary plan.
- Formulates and recommends manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
- Ensure carrier compliance with company policies or procedures for product transit or delivery.
- Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
- Supervise the work of logistics specialists, planners, or schedulers.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Currently managing a team of 4 people
- International travel multiple times a year to trade shows, for factory sourcing, price negotiations, production, QC and relationship building.
Senior Production & Logistics Manager
Calvin Klein Inc. (G-III)
06.2012 - 07.2013
- Monitoring the production processes and adjusting schedules as needed;
- Ensuring that the production is cost effective;
- Making sure that products are produced on time and are of good quality;
- Estimating costs and setting the quality standards;
- Monitoring product standards and implementing quality-control programs
- Liaising among different departments, e.g. suppliers, managers;
- Working with managers to implement the company's policies and goals;
- Supervising and motivating a team of workers;
- Communicating with overseas factories daily by email & phone
- Tracking testing requirements are met through factory inspections
- All other production responsibilities including hangtag, price stickers, UC 128 label ordering.
- Communicate with customs broker and forwarders to track shipments.
- Daily warehouse communication for status of shipments received orders shipped etc.
Production & Logistics Manager
Interasian Resources Group LLC.
03.2007 - 05.2012
- Overseeing the production of cosmetic and fragrance companies such as Shiseido, Elizabeth Arden, Loreal & Coty.
- Communicate with overseas agents and factories daily to coordinate production process and track deliveries status of orders.
- Assist with product including management of pre-production samples and other items.
- Follow up on sample, lab dips, components, approvals daily etc.
- Review customer orders for accuracy on delivery dates, packing info, style info etc.
- Place orders with overseas factories or trading companies.
- Communicate with buyers daily via phone and email on product submissions for approval and/or changes.
- Track various elements of production such as sample approvals, testing, QC, logistics standards, pickups, deliveries etc.
- Ensure that routing/shipping guidelines are followed and the company & remain in compliance to avoid charge backs.
- Negotiate freight quotes, maintain and confirm carrier rates and transit times.
- Ensure all necessary documentation is submitted to customs broker for clearance
- International travel multiple times a year to trade shows, for factory sourcing, price negotiations, production, QC and relationship building.
Production & Logistics Coordinator
Nolan Glove Accessories Inc.
01.2006 - 02.2007
- Directed and coordinated production, processing, distribution, and marketing activities of the organization.
- Reviewed processing schedules and production orders to make decisions concerning inventory requirements, staffing requirements, work procedures
- And duty assignments, considering budgetary limitations and time constraints.
- Reviewed operations and confer with technical or administrative staff to resolve production or processing problems.
- Initiated and coordinated inventory and cost control programs.
- Prepared and maintained production reports and personnel records.
- Set and monitor product standards, examined samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality.
- Developed and implemented production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems.
- Placed, processed and monitored all orders for such accounts as Target, JC Penny, Macy's, Kohl's & TJ Maxx and made sure orders are met on time, that products are of the right quality and that costs are kept as low as possible.
- Systemized catalog shoots and sample sales.
- Communicated daily with overseas factories.
- Arrayed all overseas shipments with freight forwarders and custom brokers
- International travel multiple times a year to trade shows, for factory sourcing, price negotiations, production, QC and relationship building.
- Daily data entry of all purchasing and production orders.
- Raise and issue sampling, trim, purchase and production orders.
- Developed product specifications and issue to manufacturing suppliers.
- Ordered hangtags, care labels, packaging, trim etc.
- Additional duties included basic administrative work for the Production Manager.
Education
Bachelor of Arts - Buying and Merchandising
Fashion Institute of Technology
New York, NY01-2006
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Excellent Time Management
- Self-motivation
- QuickBooks
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Team Builder
- Flexibake
- Proficiency in MAC & PC
- All social media outlets
- Microsoft Office-All programs
- AS 400
- G&A
- CAMS
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
Languages
Fluent in English
Native or Bilingual
Fluent in Spanish
Native or Bilingual
Travel Clearance
U.S. Passport, TSA Pre-Check, Global Entry, China Visa, Indian Visa
Timeline
Wholesale Operations & Logistics Director
Brooklyn Brands
01.2019 - 01.2025
Director of Production Operations & Logistics
Kim Seybert Inc.
07.2013 - 12.2018
Senior Production & Logistics Manager
Calvin Klein Inc. (G-III)
06.2012 - 07.2013
Production & Logistics Manager
Interasian Resources Group LLC.
03.2007 - 05.2012
Production & Logistics Coordinator
Nolan Glove Accessories Inc.
01.2006 - 02.2007
Bachelor of Arts - Buying and Merchandising
Fashion Institute of Technology
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