Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Cynthia M. Leon

San Antonio,Texas

Summary

Professional leader with demonstrated expertise in regional operations and strategic planning. Proven ability to drive organizational growth through effective team collaboration and adaptive management. Known for strong communication, problem-solving, and decision-making skills. Ready to leverage experience to deliver impactful results and foster culture of excellence.

Overview

34
34
years of professional experience

Work History

Regional Executive Director

Southwest Key Programs Inc., Youth and Family Service Division
01.2008 - Current
  • Oversight of 11 different types of programs and contracts in Texas and New York totaling nearly 4,000,000 through contracts with local, state, and federal agencies for provision of youth programs.
  • Responsible for the monitoring, assessing, and coaching/developing 12 Program Directors in Texas and New York regions including 40 direct care staff, to ensure all programs are in compliance with contract specifications.
  • Assist with marketing and public relations and proposal development.
  • Review program operations to ensure program goals and objectives are achieved.
  • Developed and implemented strategic initiatives to enhance youth engagement and family support services.
  • Established partnerships with community stakeholders to expand service delivery and improve resource allocation.
  • Oversaw compliance with state and federal regulations, maintaining high standards of service quality and accountability.
  • Mentored program directors, fostering professional growth and promoting best practices within the organization.
  • Analyzed program performance data to identify areas for improvement and optimize operational efficiency.
  • Expanded regional presence into new areas for business growth.
  • Ensured compliance with all relevant laws and regulations by maintaining up-to-date knowledge of industry standards and implementing necessary policies and procedures.
  • Delivered strong financial results by closely monitoring budgets, identifying variances, and implementing corrective actions as needed.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Reviewed financials and verifying billing invoices and expense reports.

Program Director

Southwest Key Programs, Inc.
11.1997 - 09.2007
  • Ensure all aspects of contract compliance with funding source.
  • Responsible for fiscal management and fundraising
  • Responsible for staff recruitment, onboarding and retention.
  • Establish and maintain rapport with external agencies.
  • Ensure quality services are being delivered to clients and families.
  • Meet contract performance measures
  • Deliver quality services to youth and families
  • Work collaboratively with internal and external partners
  • Service 80 youth per year
  • Implement program with fidelity to the Model

Case Worker

Southwest Key Programs, Inc.
04.1997 - 12.1997
  • Managed a caseload of eight clients.
  • Assisted clients with school and college enrollment.
  • Assisted with job search: transportation to different work sites, filling out job applications, how to behave in a job interview, how to maintain a job.
  • Facilitated groups on life skills, job search, recreation, decision-making, conflict resolution, values development, etc.
  • Participated in planning and facilitating monthly family activities.
  • Transported clients to community services and supervised them at the site.
  • Developed with the assistance of clinician monthly treatment plans.
  • Advocated for youth and families as required.

Assistant Program Director

Peacock Village Home for Girls
09.1994 - 03.1997
  • Monitored and supervised 8-15 mothers and babies in a residential facility.
  • Provided teen mothers with skills to care for themselves and their children.
  • Cared for children while mothers attended on-site school or attended special groups or activities.
  • Facilitated groups on conflict resolution, life skills, and dorm responsibilities.
  • Ensured teens performed all required chores.
  • Engaged in crisis interventions and client restraints.
  • Supervised phone calls and family visits.
  • Assisted clients with planning for college or careers.

Production Worker/Inspector

Bausch and Lomb
05.1991 - 08.1994
  • Built various types of Ray- Ban sunglasses
  • Operated production machinery to ensure efficient assembly of optical products.
  • Conducted quality inspections to maintain product standards and reduce defects.
  • Collaborated with team members to streamline workflows and enhance productivity.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Maintained accurate inventory records for raw materials and finished goods.
  • Monitored equipment performance, reporting issues promptly to minimize downtime.
  • Executed daily production schedules, adapting quickly to changes in demand.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Made sure that products were produced on time and are of good quality.

Education

B.A. - Sociology with Minor in Criminal Justice

Southwest State University
San Marcos, TX
01.1996

Associate Degree - Criminal Justice

San Antonio College
San Antonio, TX
01.1993

Skills

  • Operations Management
  • Human Resources and Leadership development
  • Budgeting and Financial Management
  • Performance Data Management
  • Contract Management
  • Grant/ Proposal Development

Affiliations

  • San Antonio Greater Crime Commission
  • CHIP Coalition
  • Family Alliance Council
  • National Council of La Raza
  • International Women’s Day Committee
  • Epiphany Ministries
  • San Antonians for Youth
  • Families United in Faith
  • The Ladies of Discipleship
  • Blue Santa Parade and Festival
  • Victim Advocacy Council
  • Graffiti Task Force

Languages

Spanish
Professional Working

Timeline

Regional Executive Director

Southwest Key Programs Inc., Youth and Family Service Division
01.2008 - Current

Program Director

Southwest Key Programs, Inc.
11.1997 - 09.2007

Case Worker

Southwest Key Programs, Inc.
04.1997 - 12.1997

Assistant Program Director

Peacock Village Home for Girls
09.1994 - 03.1997

Production Worker/Inspector

Bausch and Lomb
05.1991 - 08.1994

Associate Degree - Criminal Justice

San Antonio College

B.A. - Sociology with Minor in Criminal Justice

Southwest State University

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