Cynthia Montayre
Tampa,United States
Summary
Dedicated hospitality professional looking for a permanent, part-time position. Skilled in managing multiple tasks in fast-paced environments while maintaining high standards of quality.
Overview
11
11
years of professional experience
Work History
Lead House Manager
Straz Center
Tampa, Florida
10.2024 - Current
- Managed daily operations for events at a leading performing arts center.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Explained goals and expectations required of trainees.
Gift Shop Manager
Straz Center
Tampa, Florida
10.2023 - 09.2024
- Collaborated with vendors to source unique merchandise for diverse clientele.
- Coordinated with vendors to negotiate prices for merchandise acquisitions.
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
- Planned and implemented seasonal merchandise displays.
- Managed daily operations of gift shop, ensuring efficient workflow and customer service.
- Implemented cash handling procedures for accurate financial transactions and reporting.
Sr. Events and Guest Services Coordinator
Straz Center
Tampa, Florida
10.2018 - 09.2023
- Managed front-of-house operations to ensure smooth guest experiences during high-traffic events.
- Assisted patrons with inquiries, ticketing issues, and event information throughout the center.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Provided guests with positive experience and professional impression.
- Collaborated with multiple departments to enhance visitor engagement and satisfaction initiatives.
- Coordinated VIP arrivals and departures for high-profile clients.
- Trained junior staff on VIP service standards and operational procedures.
- Prepared welcome packages for arriving guests containing relevant information about the area and attractions.
Event Coordinator
Straz Center
Tampa, Florida
10.2014 - 09.2018
- Coordinated logistics for multiple events, ensuring seamless execution and guest satisfaction.
- Managed event timelines, prioritizing tasks to meet deadlines efficiently.
- Implemented feedback systems to enhance future event planning processes.
- Oversaw volunteer management, providing training and support during events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
Education
BBA - Marketing Management
Tampa College
FL05-1998
Skills
- Hospitality operations management
- MOD responsibilities
- Team leadership
- Customer service excellence
- Conflict resolution
- Ticketing and reservations
- Visual merchandising
- Volunteer management
References
References available upon request.
Timeline
Lead House Manager
Straz Center
10.2024 - Current
Gift Shop Manager
Straz Center
10.2023 - 09.2024
Sr. Events and Guest Services Coordinator
Straz Center
10.2018 - 09.2023
Event Coordinator
Straz Center
10.2014 - 09.2018
BBA - Marketing Management
Tampa College