Cynthia Montelongo
Albuquerque
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
STATE OF THE HEART RECOVERY
11.2024 - 04.2025
- Coordinated care plans for diverse client populations, ensuring tailored services met individual needs.
- Facilitated communication between clients and healthcare providers to enhance service delivery and support systems.
- Developed comprehensive assessments to identify client strengths, challenges, and resource needs effectively.
- Implemented case management strategies that improved client engagement and satisfaction with services provided.
Prep Line Supervisor
Texas Road House
07.2022 - 07.2023
- I insured kitchen area would Comply with nutrition and sanitation guidelines
- I Adhered to food storage standards
- I Kept food stations clean and organized
- I assisted in maintaining Inventory
- I Managed inventory of kitchen ingredients
- I Performed routine kitchen tasks
- I assisted in Preparations of ingredients to use in cooking
- Received and counted stock items.
- 1. Recorded data manually and by using the computer.
- 2. Packed and unpacked items to be stocked within the kitchen areas.
- 3. Verified inventory by comparing the items to the physical counts of stock.
- 4. Investigated discrepancies and adjusted errors.
Front Desk Agent
La Quinta Inn and Suites
08.2016 - 08.2018
- Greet and welcome guests
- Checked guests in and out of their rooms
- Dealt with guest complaints and inquiries
- Make and confirm reservations
- Managed online and phone reservations
- Kept accurate account of reservations
- Answered any phone calls
- Maintained a clean work area
- Make recommendations for activities and restaurants
- Assist in other duties as assigned
Home Health Care Liason
Care A Van Services In
09.2013 - 05.2016
- Kept communication smooth between hospitals and doctors and home care agencies continually reporting patient progress and therapies received
- Developed and assessed policies for home care, including provisions meeting federal, state and local regulations as well as professional and licensing standards.
- Provide clinical guidance to both case managers and direct staff, as needed. Served as a support for youth and adults.
- Deliver care to homebound patients in their individual residences.
- Monitor and record vital signs, medication use and care plan participation.
- Answer patients' care-related questions and offer advice and encouragement.
- Discharge planning
- Infusion therapy education
- Access to educational materials
- Answers to commonly asked questions about home care
Counter Cell Phone Activation Rep
Approved Wireless
07.2012 - 07.2013
- Welcome Customers
- Diagnose Problems.
- Make Repairs
- Report Repairs to Warranty Providers
- Keep Records and Manage Inventory
- Performed opening and closing duties within the store. Programmed, troubleshoot, and tested cell phones and accessories. Instructed customers on the proper use of their individually purchased item/s.
Education
High school or equivalent - All General Subjects
Los Lunas High School
Los Lunas, New Mexico05.2005
COMMUNITY SUPPORT WORKER (CCSS) -
UNM
Albuquerque, NM04-2024
Skills
- Bilingual in written and Verbal Spanish - 10 years
- Experienced in Home Health Care - 8 years
- Experienced in Hospitality Industry - 2 years
- Experienced in use of multi phone lines - 3 years
- Experienced in ten key calculator by touch - 7 years
- Experienced in Restaurant Food Safety - 2 years
- Experienced in use of various office equipment to include copy, fax, postage machine etc - 7 years
- Customer Service Oriented - 7 years
- Experienced in call center setting - 2 years
- Problem-solving
- Case management
- Case documentation
- Active listening
- Documentation and reporting
- Conflict resolution
- Client advocacy
- Community resources
- Community outreach
- Treatment Planning
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CPR Certified - 8 years
- Certified in Administration and medication delivery - 8 years
- MAT Training Certified - 8 years
Languages
Spanish
Full Professional
Timeline
Case Manager
STATE OF THE HEART RECOVERY
11.2024 - 04.2025
Prep Line Supervisor
Texas Road House
07.2022 - 07.2023
Front Desk Agent
La Quinta Inn and Suites
08.2016 - 08.2018
Home Health Care Liason
Care A Van Services In
09.2013 - 05.2016
Counter Cell Phone Activation Rep
Approved Wireless
07.2012 - 07.2013
High school or equivalent - All General Subjects
Los Lunas High School
COMMUNITY SUPPORT WORKER (CCSS) -
UNM
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