Cynthia Montemayor

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Answered central telephone system and directed calls accordingly.

• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Enhanced patient care by providing thorough pre-testing and comprehensive eye examinations.
• Coordinated patient appointments, managing schedules to maximize daily productivity.
• Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Prepared and administered medications to patients as prescribed by optometrist.

National Education Center