Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Cynthia Montnenegro

Milwaukee

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Considered hardworking, ethical and detail-oriented. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Experience Associate

Sixteenth Street Community Health Centers
Milwaukee
07.2024 - Current
  • Built relationships with customers by providing friendly customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Greet and check in patients, verifying personal and insurance information.
  • Schedule, confirm, and update appointments using EMR systems.
  • Communicate effectively with patients in both English and Spanish to ensure understanding of services.
  • Assist with intake forms, billing questions, and front desk inquiries.
  • Maintain strict HIPAA compliance when handling confidential information.
  • Support clinical staff by preparing patient documentation and facilitating efficient patient flow.
  • Managed patient records, including medical history and test results.
  • Answered phones and responded to inquiries from patients or family members.
  • Conducted follow-up calls to check on patient progress after treatments or surgeries.
  • Ordered diagnostic tests when needed by physician.
  • Reviewed patient charts prior to appointments to ensure accuracy of information.
  • Assisted in scheduling appointments for patients in a timely manner.
  • Collected specimens from patients for lab testing.
  • Provided education to patients on health topics and preventive care measures.
  • Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
  • Assisted in the preparation of patients for examinations and treatments.
  • Ensured that all clinical areas were clean, sanitary, and well organized at all times.

Beauty Advisor

Sephora
Milwaukee
05.2023 - 02.2024
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Pursued client interactions and sales, immediately engaging with interested customers.
  • Developed a loyal customer base with top-tier service and beauty advice.
  • Expertly applied makeup for events, and advised on skincare and cosmetics.
  • Managed inventory and displays according to visual guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.

Fulfillment Associate

Target
MILWAUKEE
11.2022 - 12.2022
  • Verified incoming shipments against invoices for accuracy.
  • Examined product quality prior to its placement on shelves or racks.
  • Processed returns quickly and accurately according to company policy.
  • Sorted merchandise into designated areas for storage or shipment.
  • Participated in physical inventories as required by company policy.
  • Ensured accurate pricing of items by verifying information against labels and tickets.
  • Inspected outgoing shipments for damages or defects before shipment.
  • Assisted with loading and unloading merchandise from delivery trucks.
  • Reported any discrepancies between invoices and actual shipped items to management immediately.
  • Adhered to all company guidelines regarding shrink control measures.
  • Maintained a clean, neat and organized stockroom environment.
  • Collaborated with team members to ensure efficient workflow within the department.
  • Assisted in unloading and stocking merchandise from delivery trucks.
  • Restocked shelves with new merchandise as needed.
  • Retrieved requested items from backroom inventory promptly and accurately. Fulfilled and packaged online orders using RF scanners.
  • Fulfilled and packaged online orders using RF scanners.
  • Inspected incoming stock and reported inventory shortages.
  • Customized packaging to protect various items.

Customer Service / Cashier

The Home Depot Inc
MILWAUKEE
11.2021 - 08.2022
  • Resolved customer inquiries and processed payments.
  • Maintained product knowledge and assisted with locating items.
  • Handled promotions and returns professionally.
  • Worked collaboratively with team members to meet company goals.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to retail operations.
  • Maintained a clean, organized and well-stocked sales floor.
  • Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
  • Maintained accurate records of customer purchases for future reference.
  • Maintained cleanliness of checkout areas.
  • Organized shelves and displays to maintain an orderly appearance throughout the store.
  • Assisted customers with loading purchases into their vehicles or bags.
  • Monitored levels of supplies such as paper rolls, ribbons, ink cartridges.
  • Maintained accurate records of all transactions and reported discrepancies if any.
  • Followed proper payment processing procedures including credit cards and checks.
  • Scanned items, accepted payments, and provided change as necessary.
  • Ensured compliance with all safety regulations within assigned area of responsibility.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
  • Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.
  • Resolved customer complaints in a courteous manner while following company policy guidelines.
  • Answered customer questions regarding store policies, products, services, prices.
  • Stocked shelves with new merchandise when needed.

Customer Service Cashier

Menards
Milwaukee
07.2021 - 10.2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Balanced cash drawers and processed various payments.
  • Assisted customers with product questions and returns.
  • Maintained courteous communication with supervisors and team members.

Customer Service Associate Cashier

Marshalls
Milwaukee
04.2021 - 07.2021
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Promoted sales and assisted customers with finding and purchasing merchandise.
  • Supported restocking and store organization.

Education

High School Diploma -

Wisconsin Virtual Academy
McFarland, WI
06-2022

Skills

  • Patient scheduling
  • Electronic medical records
  • Customer service
  • Bilingual communication
  • HIPAA compliance
  • Patient intake
  • Patient communication
  • Customer service
  • Scheduling and coordination
  • HIPAA compliance
  • Relationship building
  • Order processing
  • Inventory reporting
  • Bilingual: English and Spanish
  • Flexible schedule
  • Excellent communication
  • Problem solving
  • Work prioritization
  • Friendly and courteous
  • Equipment operation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • LASH TECH

References

References available upon request.

Timeline

Patient Experience Associate

Sixteenth Street Community Health Centers
07.2024 - Current

Beauty Advisor

Sephora
05.2023 - 02.2024

Fulfillment Associate

Target
11.2022 - 12.2022

Customer Service / Cashier

The Home Depot Inc
11.2021 - 08.2022

Customer Service Cashier

Menards
07.2021 - 10.2021

Customer Service Associate Cashier

Marshalls
04.2021 - 07.2021

High School Diploma -

Wisconsin Virtual Academy

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