Cynthia Moon
ROUND ROCK,TX
Summary
Dynamic care coordinator with expertise in case management and patient advocacy, honed at Preferred Care at Home. Enhanced operational efficiency through process improvements and effective communication. Proven track record in developing client relationships and adjusting care plans to meet evolving needs, leveraging strong organizational skills and documentation proficiency.
Overview
32
32
years of professional experience
Work History
Care Coordinator
Preferred Care at Home
10.2020 - Current
- Coordinated care plans between healthcare providers and clients to ensure comprehensive support.
- Developed and maintained client relationships to facilitate effective communication and service delivery.
- Implemented process improvements for scheduling and resource allocation, enhancing operational efficiency.
- Monitored patient progress and adjusted care plans based on evolving health needs.
Department Lead
Hobby Lobby
06.2009 - 08.2018
Maintained 3 departments
Ordered and stocked departments.
Maintained and organized .
Cashier (needed as backup)
Customer service for customers.
Customer Care Representative
MCI Telecommunications
11.1993 - 01.2000
- Resolved customer inquiries and issues efficiently through multiple communication channels.
- Maintained comprehensive knowledge of products and services to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new representatives on systems, policies, and best practices for customer engagement.
Education
High School Diploma -
South High
Pueblo, CO06-1972
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Documentation proficiency
Timeline
Care Coordinator
Preferred Care at Home
10.2020 - Current
Department Lead
Hobby Lobby
06.2009 - 08.2018
Customer Care Representative
MCI Telecommunications
11.1993 - 01.2000
High School Diploma -
South High