Cynthia Moore
Charlotte,NC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Proven strengths include mediating mutually agreeable outcomes and possessing strategic business know-how refined over a diverse employment background. Expert in streamlining processes, reactivating stagnant accounts, reversing customer dissatisfaction, and building long-term, lucrative alliances. Extensive experience in sales, business development, strategic planning, operations management, and relationship management has allowed consistent surpass in sales objectives within a Fortune 500 company that is the leading provider of diagnostic testing, information, and services. Maximizes revenue potential through sound sales and management acumen while successfully managing customer service initiatives that have increased customer retention and satisfaction levels within highly competitive markets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Physician Account Manager
Quest Diagnostics Laboratory
Atlanta, GA
01.2004 - 01.2023
- Successfully manage and maintain a portfolio of 300 accounts
- Key responsibilities encompass a wide range of areas, including administration, test upsells, retention, customer service, education and training, billing, and collaboration with specialty representatives and lab vendors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Technologist
Presbyterians Reference Laboratory
01.2000 - 01.2004
- Mentored 5 technologists to enhance their technical skills and improve overall team productivity. Trained 5 new Sales Account Executives.
- Coordinated 20% of client inventory supplies and equipment to maximize team productivity daily.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs in patient collections lab.
- Wrote and updated 10 departmental test procedures in microbiology.
- Daily communicated to physicians and other health providers regarding patient lab results, specimen collections, and specimen transport.
Senior Medical Technologist
Laboratory Corporation of America
01.1998 - 01.2000
- Assist with department updates such as changing methodologies and improving workflow.
- Carry out duties of departmental safety officer and keep peers aware of safety updates
- Participated in regular audits to maintain compliance with industry regulations and accreditation requirements.
- Assist with fire drills and account for department's staff to Safety Director
- Prepared samples for testing and performed microbiology testing
- Trained and mentored students and junior team members in laboratory protocols and compliance standards.
- Enhanced patient care by providing timely and accurate test results to clinicians for informed decisionmaking.
Education
Master of Health Administration -
Bachelor of Science, Microbiology -
Skills
- Account Management
- Relationship Building
- Policies and Procedures
- Client and Staff Training
- Process Improvement
- Sales and Business Development
- Problem Solving and Analytical Thinking
- Negotiation
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Adaptability and Flexibility
- Microsoft Office
- Sales Force, CRM
Accomplishments
- Collaborated with team to develop AT Risk Client Retention plan for Regional Lab Accounts.
- Documented and resolved Client issues quickly in Salesforce which led excellent customer satisfaction and retention of clients
- Business Development: - Developed strong relationships with cross functional teams which led to 9% revenue growth and 90% retention of existing and new customers.
- Covered open territory as an Account Executive for three months while maintaining my duties as an account manager
- Successfully trained new account executives and new patient services supervisors in account management
Certification
Microbiology Technologist Certification, American Society of College Pathology
Affiliations
- Outreach Committee Leader, African American Business Leaders
- Women in Leadership
- Quest Physician Account Executive Fleet Member, Women's Health
- Top Ladies of Distinction, Inc.
Laboratoryexperience
- Presbyterians Reference Laboratory, Technologist, Microbiology, 01/01/2000, 01/01/2004
- Laboratory Corporation of America, Senior Medical Technologist, Microbiology, 01/01/1998, 01/01/2000
Community Service
- Healthy Quest Committee Member
- Outreach Committee Leader
- Holiday Food Drive Quest Greensboro Lab
- Community Giving Christmas Project
- St. Jude Virtual Walkers
- Top Ladies of Distinction,Inc. President
Additional Information
As a leader in the community, I have held great responsibility as president of a local chapter of the Top Ladies of Distinction, Inc, a national humanitarian service organization. Leading 62 women with various educational and professional backgrounds, I was successful in improving the chapter's morale and service to the community's youth and senior adult population. My chapter was awarded the 5 Star Chapter award for Service to Youth and Adults under my leadership for my term of office, 2021-2023. This was the first time that the chapter had won this award! I am extremely proud of this accomplishment because I strive for perfection and remain focused on the main goal to improve and exceed the expectations set before me. With my healthcare experience as a leader and service leader, I will bring much success to any team and company.
Timeline
Physician Account Manager - Quest Diagnostics Laboratory
01.2004 - 01.2023
Technologist - Presbyterians Reference Laboratory
01.2000 - 01.2004
Senior Medical Technologist - Laboratory Corporation of America
01.1998 - 01.2000
University of North Carolina At Charlotte - Master of Health Administration,
University of Arkansas - Bachelor of Science, Microbiology,
Microbiology Technologist Certification, American Society of College Pathology
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