Summary
Work History
Education
Skills
Floral Design / Arts
Timeline
AdministrativeAssistant
CYNTHIA MOORE

CYNTHIA MOORE

Houston,Texas

Summary

With a strong background in customer service and expert problem-solving skills, I have successfully handled inbound and outbound calls, ensuring excellent service to customers. At Chase Bank Call Center, I verified bank balance inquiries, facilitated fund transfers, processed stop payments, managed account payoffs, and addressed customer complaints. Additionally, my recent 9-year tenure as an Administrative Assistant with the US Army Recruiting office, coupled with my DOD Security Clearance, has equipped me with the ability to handle private and confidential meetings and reports. My skills and experience make me a valuable asset to any organization.

Work History

Administrative Assistant

IN FUSED SOLUTIONS / Military
  • My office duties consisted of an organized filing system, scanning, purchase orders for eight different offices, equipment & office supplies
  • Maintain and coordinate schedules, appointments/calendars
  • Create spreadsheets
  • Data entry reports as needed
  • MS Excel, Word and Outlook
  • Managed medical records for health & risk management for 45 soldiers, which consisted of annual physical & dental assessments
  • Coordinate & collected necessary medical documents for in-processing soldiers
  • Managed contacts with a variety of vendors for multiple events
  • Ensure all emails, answered & special reports were completed in a timely manner
  • D.O.D Security Clearance.

Call Center Customer Service Representative

JP MORGAN CHASE
  • I was trained to answer an excess of 120 calls daily with proper verification for checking & savings accounts, installment loan, credit card payments & problem-solving
  • Notated customers account accordingly.

Customer Service Representative

GENERAL MOTORS ACCEPTANCES CORPORATION
  • Work-load managed by multitasking and assisting in several departments
  • Assisting callers regarding their auto accounts from processing payments, payoffs, renewing contract, credit check
  • Insurance assistance from verification to adding insurance when needed and repossession along with collecting past due account.

Education

Skills

  • Research
  • Mail handling
  • Filing
  • Scanning and copying
  • Clerical Support
  • Microsoft
  • Insurance eligibility verification
  • Claims appeal procedures
  • Computer Proficiency
  • Back office operations
  • Administrative Support
  • Vendor engagement

Floral Design / Arts

Floral arrangements for my church, family & friends. Arts, simple sketches.

Timeline

Call Center Customer Service Representative

JP MORGAN CHASE

Customer Service Representative

GENERAL MOTORS ACCEPTANCES CORPORATION

Administrative Assistant

IN FUSED SOLUTIONS / Military

CYNTHIA MOORE