CYNTHIA MORALES
Owings Mills,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Senior Claims Administrator - Expedite Claims
Barasch McGarry Salzman & Penson
06.2023 - Current
- Obtain and upload VCF documentation to ensure VCF Eligibility Approval, including Eligibility Documents, Proof of Presence, and Proof of a VCF Eligible Condition
- obtain and review extensive medical records to either vet for expedite eligibility or compile to support the submission of terminal expedite request
- Coordinate with Claimant to obtain Proof of Presence on their behalf, i.e. contacting affiant and third-party entities to obtain school/employment records directly.
- Obtain documentation speaking to the terminal nature of the Claimant's circumstances,specifically medicals documents to ensure the Expedite Approval by the VCF.
- Acquire Economic Loss documentation and submit/amend for these circumstances to ensure the expeditious approval of Economic Loss Claims
- Monitor and manage daily tasks: expedite and non-expedite
- Log communicators, expedite updates, contacts, supporting documents,claimed illnesses, and all other data on Salesforce.
- Prioritize time-sensitive objectives, such as Missing Information Letters, Eligibility Denials, etc.
- Take on Special Projects as needed
Claims Administrator
Barasch McGarry Salzman & Penson
09.2016 - Current
- Receive Claims to process as delegated by Claim Administrator Team supervisor and Attorney.
- Be the main point of contact for the client; contact third party organizations as needed to gather all necessary documentation for each VCF claim.
- submit claim to the VCF which accurately reflects the client's 9/11 exposure.
- mail and process documents to the client, third parties, the VCF, and the WTCHP
- Work with the VCF Team, Supervisors, and Attorneys to ensure all questions related to VCF cases are answered properly and accurately
- Respond to VCF Requests to missing or additional information in a timely manner
- Amend and Appeal Claims as needed
- Log communications, documents, and claim submissions to client's accounts.
- Write Cover letter which speaks to the client's 9/11 exposure and severity of their 9/11 illness(es) to ensure approval and success of the claim.
- Undergo continued trainings to advance skills in the capacity of a CA.
Claim Administrator - Team Trainer
Barasch McGarry Salzman & Penson
07.2020 - 09.2022
- Trained newly hired staff to be proficient with all aspects of case processing and management of all types of claim, including both personal injury and wrongful death, related to the Victim's Compensation fund "VCF"
- Develop a training program and schedule for new claim administrators from both the Pl and FA Team
- Provide an overview of the VCF policies and procedures to the trainee
- Periodically review the program with the QA team and update the program as needed.
- Provide progress reports to QA team periodically.
- Re-trained existing staff as needed
- Explain the VCF claim administrator's responsibilities to the trainee
- Establish testing criteria for the trainee to confirm proficiency in all areas of case management.
- Report to the QA team when trainee has demonstrated consistent satisfactory proficiency in all aspects of case management.
- Work with senior attorneys to develop refresher training for all claim administrators
- Host office hours with claim administrators to advise on any issues that may arise
- Act as moderator of Claim Administrator and Deceased Team Slack channels to ensure the exchange of accurate information and answering of questions
- maintained and managed my own caseload while training.
File Clerk
Barasch McGarry Salzman & Penson
04.2015 - 11.2016
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Managed sensitive or confidential files with attention to data security and storage policies.
Assistant Manager
PLS Check Cashiers of NY
10.2012 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Day Care Intern
Young Scholars Group Family Day Care
02.2011 - 01.2012
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Sales Associate/Cashier
Burlington Coat Fatory
01.2010 - 01.2012
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
CUNY Borough of Manhattan Community College
New York, NYJohn F. Kennedy High School
06.2011
Skills
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Excellent Communication Skills
- Leadership Skills
- Problem Solving Skills
- Communication and Presentation
- Customer Service Skills
- Team Training
- Computer Skills
- Team Leadership
Languages
American Sign Language
Limited Working
Spanish; Castilian
Native or Bilingual
References
References available upon request
Timeline
Senior Claims Administrator - Expedite Claims
Barasch McGarry Salzman & Penson
06.2023 - Current
Claim Administrator - Team Trainer
Barasch McGarry Salzman & Penson
07.2020 - 09.2022
Claims Administrator
Barasch McGarry Salzman & Penson
09.2016 - Current
File Clerk
Barasch McGarry Salzman & Penson
04.2015 - 11.2016
Assistant Manager
PLS Check Cashiers of NY
10.2012 - 03.2015
Day Care Intern
Young Scholars Group Family Day Care
02.2011 - 01.2012
Sales Associate/Cashier
Burlington Coat Fatory
01.2010 - 01.2012
CUNY Borough of Manhattan Community College
John F. Kennedy High School
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