Cynthia Morales

• Enhanced office efficiency organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming email, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
• Improved data accuracy, entering and updating records in database with keen eye for detail.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 10 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

Processed invoices and order forms for goods received and shipped for proof of transactions.

Completed basic mathematical calculations to check weights and dimensions of shipments.

Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.

Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Documented and detailed calls and complaints using call center's CRM database.
• Boosted caller satisfaction levels by effectively utilizing company resources, such as knowledge bases and support tools.
• Supported the development of new hires through mentoring, training sessions, and on-the-job guidance.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.