Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Moran

San Diego,CA

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Imaging Healthcare Specialist
San Diego, CA
03.2023 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Maintained accurate records of services provided during each visit or procedure.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Hospitality Assistant III

UC San Diego Health
San Diego, CA
06.2019 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Understood and followed oral and written directions.

Call Center Supervisor

Bakersfield Phone Company
Bakersfield
06.2015 - 04.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Mcfarland High School
Mcfarland, CA
06-1994

Skills

  • Cross-cultural sensitivity
  • Healthcare industry understanding
  • Appointment Scheduling
  • Recording histories
  • Appointment confirmation
  • Eligibility Determination
  • Reception Management
  • Medical filing
  • Patient interviewing skills
  • System updates
  • Routing lab results
  • Payment Collection
  • Office Administration
  • Scheduling appointments
  • Fluent in Spanish
  • Customer Service
  • Medical insurance
  • Medicaid
  • Medical terminology knowledge
  • HIPAA Compliance
  • Insurance Verification
  • Patient Intake
  • Scheduling Diagnostic Procedures
  • Insurance company knowledgeable
  • Registration and Admissions
  • Pre-Admission Requests
  • Training Coordination
  • Multitasking and Organization
  • Problem-Solving
  • Insurance Billing
  • Payment Processing
  • Relationship Building
  • Flexible Schedule
  • Information Collection
  • Call Screening
  • Referral Coordination
  • Regulatory Compliance
  • Money Handling
  • Patient Registration
  • Team Leadership
  • Phone and Email Etiquette
  • Process Improvement
  • Team Collaboration
  • Fee Collection
  • Communicating to Patients and Families
  • Administrative and Office Support
  • Providing Information and Resources
  • Explaining Policy and Procedures
  • Gathering Information from Patients
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Caring and Empathetic
  • Registration and Scheduling
  • Patient Needs Assessment and Referral
  • Self Motivation
  • Clerical and Filing Support
  • Schedule Coordination

Languages

Spanish
Professional

Timeline

Patient Service Representative

Imaging Healthcare Specialist
03.2023 - Current

Hospitality Assistant III

UC San Diego Health
06.2019 - Current

Call Center Supervisor

Bakersfield Phone Company
06.2015 - 04.2019

High School Diploma -

Mcfarland High School

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Cynthia Moran