Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Moreno

Buckeye,AZ

Summary

Organized Clinical Coordinator with over 7 years of experience managing patient outreach, education, and care quality assessments. Highly dedicated to work quickly to consistently exceed targets. Coordinate appointment reminders and collaborates with colleagues to align care plans with patient needs. Reliable team member accustomed to taking on challenging tasks.

Overview

15
15
years of professional experience

Work History

Assistant Clinical Coordinator/ CNA

Naphcare/Centurion/Corizon
04.2016 - Current
  • Maintained patient confidentiality by adhering to HIPPA protocols and managing sensitive data with discretion with no violations in over 7 years.
  • Leveraged extensive knowledge of available health care system resources to support physicians and nurses needs.
  • Organized clinical project data by using word process, excel and creating spreadsheets to generate month end reports.
  • Scanning sensitive files to upload to EMAR and correspondence properly in timely manner. Successfully manage over 600 records per month with high percentage passing measures appointed by judge court order.
  • Obtained authorizations by utilization management to schedule appointments to offsite specialties and coordinate transportation teams. Able to maintain 90% passing rate to schedule patients in timely manner and document correctly over 7 years.
  • Scheduling patients for Pre-Op and Post-Op appointments to all specialties. Notifying Providers when clearance is needed before surgery. Going beyond expectations to ensure all team is aware to ensure all proper appointments are completed in timely manner to ensure surgeries don't get rescheduled.
  • Execute to some degree of complex administrative support duties involving exercise of independent judgment giving general directions and supervision.
  • Schedule Optometry lines with no backlog and execute communication to obtain extra lines when needed. Coordinate Ophthalmology visits when needed and surgeries requested by Providers and Optometrist.
  • Maintain Log for methadone patients and communicate deliveries with Nurses and ADONS. Communicate when new patient arrives to be transported offsite for intake for proper next day deliveries.
  • Coordinate Mammography trucks onsite and schedule patients to be seen when receiving mammography forms with authorizations. Coordinate properly with providers to ensure patients are in range in completing mammograms to ensure no duplicates.
  • Coordinate communication directly or via email between physicians, nursing staff, and other healthcare providers to maintain high-quality patient care.

Medical Assistant

Orange County Urogynecology
12.2010 - 08.2012
  • Obtained client medical history, medication information, symptoms, and allergies
  • Prepared patients for examinations, procedures and treatments by sanitized, restocked, and organized exams rooms and medical equipment. Successfully maintain proper documentation to ensure correct tools were neatly available at doctors reach when performing procedures.
  • Scheduled appointments and performed front and back desk tasks during business hours while greeting patients. Answering numerous calls and properly answering questions to help any confusion pt may have. Billing & coding, verify insurance, and ICD-9 codes before appointment. Reminders to ensure no missed appointments.
  • Assist Doctor with biopsies, Urodynamics procedures, Cystoscopy procedures. Ensure all tools were sterile and ready for use. Prep patients and ensure rooms were clean before and after each use.
  • Autoclave medical instruments to ensure instruments are ready when needed.
  • Prepare sterile equipment for minor surgeries to ensure sterile environment and to avoid infections or contaminations.
  • Schedule Pre-Op and Post Op appointments, surgeries at hospital. Give proper packets to explained procedures to patients to reduce anxieties and increase patient cooperation before, during and after surgery instructions.
  • Vital signs, room patients, laboratory paperwork and special handling of specimens for pick up.
  • Performed medical records management, including filing, organizing and scanning documents

Medical Assistant

North Bristol Medical Center
08.2008 - 12.2010
  • Demonstrated proficiency in taking patients medical histories and vital signs, as well as performing in venipunctures, injections, various diagnostic procedures, EKG's and urine analysis
  • Prepared patients for examinations, recorded test results, administer prescribed treatment and medication
  • Performed proficient in assisting Doctor with biopsies, Pap smears, and minor surgeries
  • Order supplies and medications, dispense medication in proper containers and labeled them accordingly
  • Complete patient documentation, update file and records
  • Centrifuge, Laboratory paperwork, and special handling of specimens
  • Answered phone calls and scheduled or followed-up on appointments
  • Supported front office billing, scheduling and patient check-ins.

Education

Phlebotomy - Phlebotomy

Northwest Phlebotomy School
Phoenix, AZ
07.2023

Certified Nursing Assisting - Nursing

Pima Community College
Tucson
12.2015

Medical Assistant/ Phlebotomy Technician - Medical Assisting

Newbridge College
Santa Ana
10.2008

High School Diploma -

Cecar E Chavez High School
Santa Ana
06.2000

Skills

  • Task prioritizing
  • Problem solving
  • Pro-active
  • Responsible
  • Critical thinking
  • Analytical thinking
  • Ability to communicate effectively including writing skills
  • Customers relations
  • First aid and CPR
  • Bilingual / Spanish

Timeline

Assistant Clinical Coordinator/ CNA

Naphcare/Centurion/Corizon
04.2016 - Current

Medical Assistant

Orange County Urogynecology
12.2010 - 08.2012

Medical Assistant

North Bristol Medical Center
08.2008 - 12.2010

Phlebotomy - Phlebotomy

Northwest Phlebotomy School

Certified Nursing Assisting - Nursing

Pima Community College

Medical Assistant/ Phlebotomy Technician - Medical Assisting

Newbridge College

High School Diploma -

Cecar E Chavez High School

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Cynthia Moreno