Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Moses

Huntsville,Texas

Summary

Dynamic professional with extensive experience at Walker County Sheriff's Office, excelling in data analysis and crisis management. Proven track record in supervising staff and enhancing customer service, while ensuring safety and compliance. Adept at conflict resolution and maintaining accurate records, contributing to a secure and efficient operational environment.

Overview

23
23
years of professional experience

Work History

Retired

Walker County Sheriffs Office
Huntsville , TX
11.1997 - 11.2020
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Jailer/ Sergeant/Administrative Assistant

Walker County Sheriffs Office
Huntsville, TX
11.1997 - 11.2020
  • Monitored inmates during meals, recreational activities, court appearances and other events.
  • Conducted regular inspections of the facility to ensure safety and security.
  • Coordinated transportation for inmates when necessary.
  • Provided guidance to subordinates on proper techniques for dealing with difficult inmates.
  • Responded to emergency situations appropriately and in a timely manner.
  • Enforced discipline in accordance with established regulations.
  • Ensured that all paperwork associated with detainee processing was completed accurately and submitted promptly.
  • Directed the daily operations of a detention facility, ensuring compliance with established policies and procedures.
  • Provided assistance to law enforcement officers during prisoner transfers.
  • Prepared reports summarizing daily activities at the detention center.
  • Supervised subordinate staff, including scheduling, training and evaluating personnel.
  • Assisted in resolving conflicts between inmates or between inmates and staff members.
  • Advised management on staffing levels needed to maintain adequate coverage.
  • Performed searches of cells and other areas within the facility as needed.
  • Interacted with medical personnel regarding inmate health issues.
  • Maintained accurate records of inmate activities and behaviors.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Issued security badges and passes to guests and visitors.
  • Diffused disruptive behavior by verbal interventions.
  • Received and inspected mail and property from visitors on behalf of designated inmates.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Prepared written reports concerning inmate's misconduct.
  • Communicated information regarding security, safety and operations through chain of command.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Maintained records of prisoners' identification and charges.
  • Supervised inmates during day-to-day activities.
  • Performed head counts, checking cells for missing inmates.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Used appropriate means to discipline prisoners.
  • Served meals and dispensed medications to inmates.
  • Transported inmates to court, doctor appointments and work sites.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Guarded facility entrances to screen visitors.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Facilitated communication between different departments within the organization.
  • Processed invoices for payment using accounting software applications.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

High School Diploma -

Huntsville ISD/Valley Baptist Academy
Huntsville Tx/Harlingen Tx
05-1976

Skills

  • Data analysis and reporting
  • Crisis management
  • Conflict resolution
  • Record management
  • Customer service
  • Safety inspections
  • Staff supervision
  • Effective communication
  • Office administration
  • Attention to detail
  • Policy enforcement
  • Record keeping
  • Emergency response
  • Report writing
  • Data analysis

Timeline

Retired

Walker County Sheriffs Office
11.1997 - 11.2020

Jailer/ Sergeant/Administrative Assistant

Walker County Sheriffs Office
11.1997 - 11.2020

High School Diploma -

Huntsville ISD/Valley Baptist Academy