CYNTHIA MOSHA
Houston,TX
Summary
Dynamic and results-driven hospitality professional with over 5 years of distinguished experience in high-end customer service, luxury guest relations, and HIPAA-compliant healthcare environment. Proven track record of excellence in reservations management, strategic sales initiatives, and innovative social media marketing campaigns at prestigious boutique hotels. Recognized for exceptional interpersonal skills, meticulous attention to detail, and unwavering commitment to delivering outstanding guest experiences. Currently pursuing a Customer Service Representative position, supported by professional certifications in Customer Service Management and HIPAA Compliance.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Social Media Manager
Aria Suya kitchen
Houston, Texas
02.2023 - 12.2024
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Managed daily posts across multiple platforms to enhance brand visibility.
- Developed engaging social media content for Aria Suya kitchen's diverse audience.
- Engaged with customers through comments and messages to foster community relations.
- Collaborated with kitchen staff to showcase new menu items and promotions.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Restaurant Host/Server
Aria Suya Kitchen
Houston, TX
09.2022 - 03.2024
- Delivered exceptional customer service by welcoming guests, managing reservation systems, and serving food and beverages with precision. Maintained high hospitality standards, resulting in recognition for guest satisfaction and repeat customer loyalty.
Sales & Marketing Manager & Reservations
The Zanzibari Boutique Hotel
11.2020 - 04.2021
- Spearheaded comprehensive sales and marketing strategies that significantly enhanced guest acquisition and retention rates. Expertly managed reservation operations to maximize occupancy and revenue while ensuring seamless guest experiences. Successfully built and administered the hotel's dynamic social media presence, cultivating an engaged online community and substantially strengthening brand visibility across digital platforms.
- Executed targeted marketing strategies that elevated hotel visibility and attracted new guests.
- Managed social media platforms to actively engage potential guests and showcase services, enhancing brand recognition.
- Collaborated with local businesses to create partnership promotions that expanded guest offerings and increased market reach.
Front Office Agent
Konokono Beach Resort
01.2018 - 01.2019
- Coordinated guest check-in experiences and managed reservations to deliver personalized, exceptional customer service, contributing to high guest satisfaction ratings. Consistently achieved high guest satisfaction ratings through attentive service and proactive problem resolution. Performed accounting and financial reconciliation tasks with precision, ensuring operational accuracy and adherence to budgetary controls.
- Managed check-in and check-out processes efficiently for smooth guest experiences.
- Addressed and resolved guest inquiries effectively to ensure a high level of satisfaction. and complaints promptly to ensure satisfaction.
- Created a positive first impression for guests by greeting them warmly upon arrival,, creating a welcoming atmosphere at the beach resort.
Hostess, Receptionist, Guest Relations & Reservations
Isaraya Luxury Villas, Konokono Beach Resort
01.2017 - 01.2018
- Led front-of-house operations at prestigious luxury villa property, ensuring flawless guest arrivals and upholding personalized service excellence. Coordinated complex reservation schedules and facilitated guest communications, balancing occupancy rates and optimizing room allocations to enhance revenue and guest satisfaction.
- Greeted and seated guests, ensuring a welcoming atmosphere at luxury villas.
- Managed reservations, coordinating with staff to optimize guest flow and satisfaction.
- Provided menu information, answering questions about dishes and villa services.
Education
Certificate - Managing Customer Service
Houston Community College
Certificate - Small Business Marketing
Houston Community College
Certificate - Strategic Management
Open 2 Study
Certificate of Secondary Education (CSEE) -
Eden Garden Educational Trust
MoshiPrimary & Nursery Education -
Feza Schools
Dar Es SalaamDiploma - Interior Design
Alison
Skills
- Managing Director Experience - Mikokoni House & Mikokoni Travel
- Computer Literacy
- Highly proficient in cutting-edge digital tools, software systems, and technology platforms essential for modern business environments and customer service excellence
- Office Equipment
- Expert operation of printers, photocopy machines, scanners, and all related office hardware for efficient workflow management
- Microsoft Office Suite
- Advanced proficiency in Word, Excel, Access, PowerPoint, and Outlook Email for comprehensive business communication and documentation
- Electronics Handling
- Demonstrated technical aptitude in equipment handling, maintenance, and troubleshooting across diverse technology systems
Certification
HIPAA Compliance Training Program, 0.5 Credit Hours | Certificate ID: HIPAA-0058314, April 2026 | Valid through April 2027, Certificate of Service, The Zanzibari Boutique Hotel, Nov 2018 - Oct 2019, Certificate of Achievement, AMD Academy, Apr 2017 - Jun 2017, Certificate of Achievement, Open2Study, Apr 2017
Timeline
Social Media Manager
Aria Suya kitchen
02.2023 - 12.2024
Restaurant Host/Server
Aria Suya Kitchen
09.2022 - 03.2024
Sales & Marketing Manager & Reservations
The Zanzibari Boutique Hotel
11.2020 - 04.2021
Front Office Agent
Konokono Beach Resort
01.2018 - 01.2019
Hostess, Receptionist, Guest Relations & Reservations
Isaraya Luxury Villas, Konokono Beach Resort
01.2017 - 01.2018
Diploma - Interior Design
Alison
Certificate - Managing Customer Service
Houston Community College
Certificate - Small Business Marketing
Houston Community College
Certificate - Strategic Management
Open 2 Study
Certificate of Secondary Education (CSEE) -
Eden Garden Educational Trust
Primary & Nursery Education -
Feza Schools