Cynthia Mozley
New Port Richey
Summary
Proven leader with a track record of enhancing productivity and profitability. Skilled in staff training and development, with a knack for fostering teamwork and collaboration. Achieved significant client base expansion through strategic networking and partnerships. Excels in customer service and operations support, driving results and exceeding expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations and Marketing Manager
P-Fit Bexley
02.2024 - Current
- Enhanced brand visibility by overseeing strategic marketing campaigns.
- Led cross-functional teams to improve marketing initiatives and align objectives.
- Developed comprehensive marketing plans for boosting product awareness.
- Increased customer engagement with innovative social media strategies.
- Enhanced member experience by addressing concerns promptly and proactively identifying opportunities for improvement.
- Improved member retention rates through exceptional customer service and timely issue resolution.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Studio Manager
Orangetheory Fitness
04.2022 - 02.2025
- Established a positive work environment, fostering collaboration among 10 staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management, customer accounts, payroll, sales compliance, and customer service.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Expanded the studio's client base beyond 500 members, by proactively seeking out new business opportunities through networking events or industry conferences.
- Created policies and procedures for staff members and delivered continuous training to insure each individuals success.
- Trained new staff members on operations, policies, and procedures, maintaining high standards of professionalism across the team.
- Assessed employee performance through regular evaluations, offering constructive feedback for improvement when necessary.
Fitness Coach/ Head Coach
Orangetheory Fitness
05.2012 - 04.2022
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Instructed high energy fitness classes, while educating clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Stayed up-to-date on industry trends, techniques, and technology. Continually refining skills for maximum results.
- Assisted with marketing efforts to attract new members and expand the facility's reach within the community.
- Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
Operations Manager
Fit Body Bootcamp
06.2018 - 09.2020
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Taught multiple fitness classes per day to improve flexibility, strength, and cardiovascular conditioning.
- Coordinated special events like charity fundraisers or themed workout nights to boost member engagement levels while fostering a sense of community within the gym.
CEO
Missfit, Inc.
08.2007 - 04.2017
- Managed day-to-day business operations.
- Delivered high-quality personal training sessions resulting in increased client satisfaction rates.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Education
Associate of Science - Exercise Science
Camden County College
High School Diploma -
Cherokee High School
Skills
Operations Management
Hiring and Training
Customer Relationship Management
Payroll Administration
Team Leadership
Scheduling and Coordinating
Employee Coaching and Mentoring
Policy Implementation
Performance Evaluations
Salesforce Management
Team Development
Negotiation and Conflict Resolution
Certification
- American Heart Association- CPR and AED
- American Council On Exercise- Certified Personal Trainer
Timeline
Operations and Marketing Manager
P-Fit Bexley
02.2024 - Current
Studio Manager
Orangetheory Fitness
04.2022 - 02.2025
Operations Manager
Fit Body Bootcamp
06.2018 - 09.2020
Fitness Coach/ Head Coach
Orangetheory Fitness
05.2012 - 04.2022
CEO
Missfit, Inc.
08.2007 - 04.2017
Associate of Science - Exercise Science
Camden County College
High School Diploma -
Cherokee High School
Similar Profiles
Debbie NwaforDebbie Nwafor
Trainee High Intensity CBT psychotherapist at mind in bexley, Belxey NHS talking therapiesTrainee High Intensity CBT psychotherapist at mind in bexley, Belxey NHS talking therapies
Riya LamichhaneRiya Lamichhane
Assistant in Nursing at Estia Health BexleyAssistant in Nursing at Estia Health Bexley
Amy PhillipsAmy Phillips
Data Team Building Leader at Bexley City SchoolsData Team Building Leader at Bexley City Schools
Jeremy KingJeremy King
Dasher at DoorDashDasher at DoorDash
Raegan LynchRaegan Lynch
Pet Sitter at Julia Alley, Kristen SmithPet Sitter at Julia Alley, Kristen Smith